# Frequency: full content for language models > Frequency is a Community Collective. Everything a community needs, in one place: start a Circle, host Events near you, and grow a Space. You keep 100% of your own bookings; we earn only a small, shrinking network-only take-rate on what the network sends you. Community Collective. Taking root in North County San Diego. Contact: hello@frequencylocal.com. Curated short version: https://frequencylocal.com/llms.txt ## About Frequency Frequency is a Community Collective. We exist to support every community effort and help everyone in it succeed, together. Everything a community needs sits in one place: start a Circle, host Events near you, run The Quest, and grow a Space (your own community, business, or nonprofit). ### The honest-money model Selling is free on every tier. A free Member and a free Space can sell tickets and take payments and donations from day one; a paid plan buys a lower rate, not permission. You keep 100% of your own bookings, always, and tips carry no fee on any rung. We earn only a small, shrinking take-rate on the business the network sends you, never on what you bring in yourself. That network-only rate drops as your plan rises: - Member: 0% on your own people, 10% on network-sourced sales. - Crew: 0% on your own people, 8% on network-sourced sales. - Free Space: 0% on your own bookings, 10% on network-sourced sales. - Business: 0% on your own bookings, 5% on network-sourced sales. - Collective: 0% on your own bookings, 3% on network-sourced sales. - Non Profit: 0% on your own bookings, 0% on network-sourced sales. - Independent: 0% on your own bookings, 0% on network-sourced sales. Three capabilities need a paid plan, and nothing else does: selling memberships (Business), campaigns and funnels (Business), and revenue splits (Collective). Everything else is a meter with a real free allowance, and a full meter stops new writes without ever hiding, deleting, or locking what is already there. Physical Spaces (Outposts and Frequency Labs) are funded by a separate community-owned vehicle, never out of platform margin. ### The four promises 1. We never take a cut of your own bookings, and we never gate the transaction. 2. One honest price, no surprise invoices. 3. Month to month. Take your data and leave anytime. 4. See exactly what the network earned you. ### The tier ladder - Member: Free. Anyone who wants to find their people, go to things, and join Circles. Take-rate: 0% on your own people, 10% on network-sourced sales. - Crew: from $4.99/mo or from $49.90/yr. Members who want full access to member programs, and anyone selling tickets to their own events without running a Space. Pick any monthly amount at or above the floor; every amount buys the same Crew. Take-rate: 0% on your own people, 8% on network-sourced sales. - Free Space: Free. Anyone standing something up, for as long as they want. No card, no clock. Take-rate: 0% on your own bookings, 10% on network-sourced sales. - Business: $29/mo or $290/yr. Coaches, practitioners, studios, and product businesses running their own book of work. Take-rate: 0% on your own bookings, 5% on network-sourced sales. - Collective: $79/mo or $790/yr. Growing communities that run a team, automate their follow-up, and host other businesses. Take-rate: 0% on your own bookings, 3% on network-sourced sales. - Non Profit: $39/mo or $390/yr. Verified 501(c)(3) organizations, with donations built in and no take-rate. Take-rate: 0% on your own bookings, 0% on network-sourced sales. - Independent: $249/mo or $2,490/yr. Organizations that want the whole platform under their own name and domain, off the network. Take-rate: 0% on your own bookings, 0% on network-sourced sales. Full pricing: https://frequencylocal.com/pricing ## Help center ### Getting started What Frequency is and how to find your people. #### What is Frequency? https://frequencylocal.com/help/getting-started/what-is-frequency The short version of what Frequency is and how it helps you find real-world community. Frequency helps you turn the things you care about into real-world community. You pick what you practice, find a small local group around it, and start showing up, both online and in person. ## The idea in one minute Most online communities are a feed and a hope. Frequency has a shape: - A **Channel** is what you practice: movement, breathwork, holistic health, creativity, human relating, and more. It connects you to people everywhere who care about the same thing. - A **Circle** is your people, near you. A small group built around a Channel, with an always-on space online and usually a standing time to meet in person. - As Circles grow, they seed new ones nearby, and a neighborhood of Circles becomes a whole local community. None of it is appointed from the top. ## Why it works Frequency is built to get you off the screen and into the room. The Quest rewards the things that actually build community: showing up, inviting a friend, and supporting local life. The point is the practices, the places, and the people. ## What to do first 1. Pick a Channel that fits what you want more of in your life. 2. Find a Circle near you and join it. 3. Show up to the next gathering. That is the whole Quest. Ready? Head to [how to join a Circle](/help/getting-started/join-a-circle). #### How to join a Circle https://frequencylocal.com/help/getting-started/join-a-circle Find a local group around what you practice and start showing up. A Circle is a small local group built around one Channel. Joining one is how you go from browsing to belonging. ## Find a Circle 1. Open **Circles** from the main navigation. 2. Browse by Channel, or look for Circles near your city. In-person Circles carry a location marker so you can see what meets near you. 3. Open a Circle to see who is in it, what they practice, and when they gather. A Circle with a small star is **Featured**: one the Frequency team picked as a good place to start. ## Join and introduce yourself 1. Open the Circle and choose **Join**. 2. Say hello in the Circle space. A short note about why you are here goes a long way. 3. RSVP to the next gathering so the group knows to expect you. ## Good to know - **Virtual is the default, in person is the bonus.** Every Circle has an online space; many also meet in person on a standing schedule. - **Circles stay small on purpose.** Small enough that you are missed when you do not show up. If a Circle is full, it will seed a new one nearby rather than add a waitlist. - You can be in more than one Circle. Most people settle into one home Circle and visit others. Next: learn how showing up earns [Zaps and Gems](/help/the-quest/zaps-and-gems). #### Practices, choose, do, log https://frequencylocal.com/help/getting-started/practices Adopt a practice or follow your Circle's, then log it each day to earn Zaps and build your streak. A practice is the thing you actually do: meditate, move, breathe, journal. Logging your practice is the heart of Frequency, it is how showing up turns into progress. ## Two ways to have a practice - **Your Circle's practice.** A Circle Host sets what the Circle is practicing. Open your Circle and you will see "This week's practice" with a button to log it. - **Your own practice.** Not in a Circle yet, or want something extra? Go to **Practices**, browse the library, and adopt one for yourself. ## Log it Each practice you've adopted sits in your **practices** row, one tight line each with a **View practice** link to open its page. How you mark it done depends on the practice, and the button tells you which at a glance: - A **timed** practice shows **Start Practice** with a little **timer** icon. Tap it and **[Mindless](/help/the-quest/on-air)** opens to run it; finishing the timer is what logs the day. - A **log-it** practice (an action or a reflection, no timer) shows a **check-off**: tap **Log it** and it's done in one tap. Either way, marking **any** practice done, your own or your Circle's, earns **Zaps** (the in-person, real-world currency). It also: - keeps your **streak** alive, and - counts you as active for the week. Once it's done, the row reads **Logged today**. Tapped it by mistake? Hit **Undo** to un-log it, same day only. After today the log is locked in. You can log a practice once per day. Do it for a few days in a row and the streak starts to pull you back, which is exactly the point. One timer, two modes. **[Mindless](/help/the-quest/on-air)** has **Be Still** for a sit and **Get Moving** for a walk, run, yoga, strength, stretch or play. A timed practice can come **preset by whoever built it**, its mode, its length, its warm-up, even a full workout like Tabata, so it opens ready to go and you just start. ## Adopt for a stretch, or for good When you adopt a practice, you pick how long you are taking it on: **2 weeks**, **4 weeks** (what most people pick), **8 weeks** (long enough to make it stick), or **ongoing**. You can also note when you plan to do it ("After my morning coffee"), which makes it far more likely to happen. Your card shows where you stand, **Week 2 of 4 · Day 9 of 28**, from day one. When a commitment completes, you get the note and the choice: go again, keep it going for good, or let it rest. Your history stays yours either way. Your list holds up to **five** practices you adopted yourself, on purpose: the ones you keep are the ones that happen. Taking on a sixth offers a **swap**, pick one to set down and the new one takes its place. Practices a **Journey** gives you do not count against the five; they come and go with the Journey. If you host a Circle, you can change the Circle's practice whenever the focus shifts. ## Make it your own You can shape practices, not just pick them: - **Create one with Vera.** On **Practices**, hit **Create a practice** to open the builder. Answer a few quick questions (who it is for, the act itself, what you want out of it, how often, and how long) and Vera drafts the whole thing: a name, a hook, the steps, a cadence, a Pillar, and **how it is done**, a stillness timer, a moving timer, or a simple log, with a warm-up line, shown before you create it. Review it, change anything, and create; every part of the timer still tunes in the editor. Already wrote your practice somewhere else? Paste it and Vera shapes it into the same fields. Want to start from scratch instead? Pick "Skip, I'll build it myself" to go straight to the editor. Creating a practice is a **Crew** thing: if you are not Crew yet, "Create a practice" offers a one-tap upgrade. Any member can **adopt** a practice and log it. - **Edit yours.** Any practice you created shows an **Edit** button. Change its name, summary, full "how to" guide, cadence, Pillar, category, and icon by hand, or use **Edit with Vera** to make a change in plain language ("make it a morning sit," "cut it to five minutes"). - **Set up how it runs.** In the editor, **How it's done** picks the timer: **Mindless** (a quiet Be Still sit, and you choose the flavour, Meditate, Breathe, Stillness, Ritual, Journal or Just Log), **Get Moving** (a walk, run, yoga, stretch, play, or a full strength workout with the work, rest and rounds set), or **Log it** (a one-tap check-off, no timer). You can add a **warm-up** message and count-in, and **lock the length** so it runs exactly as you set it. Short notes in the editor explain each choice, and it all ships preset so the member just taps and starts. - **Remix one from the library.** See a practice that is close but not quite yours? Hit **Remix** to make your own copy and edit it freely. The idea is to put your own spin on it, a new angle or your own niche, not to repost the same thing. The original stays exactly as it was for everyone else. (Editing covers the content and cadence. What a log is worth in Zaps is set by the team so the Quest stays fair: most Quest practices are valued by how often you do them, not how hard they are.) ## Claim a starter template Many library practices are **templates**: a proven starting point you can claim and make your own. Open one and hit **Claim & make it yours**: 1. Tell **Vera** what you want from it and when you can realistically do it. 2. Vera shapes a personal version: a name, a cadence that fits your week, and concrete steps for *you*. (No Vera handy? Skip and tweak it yourself.) 3. Review, edit anything, and claim it. You get your own private copy, it is adopted onto your list, and you earn Zaps for claiming your first one. From there it is yours: edit it anytime, log it daily, and, if you want, share it back to the community library for others to find. A practice you build starts as a **private draft**, only you can see it, and the editor's **Library** section always says where it stands: private draft, in review, or live. When it is ready, hit **Submit to the library** and it goes to the community leaders for a quick review. Once they approve it, it appears in the library for everyone; until then it stays private to you. ## What each practice shows Open any practice and you get its own page: a header image, the full "how to do it" write-up and steps, a short summary, its Pillar and sub-category, and a stats band: the reward per log, the cadence, how many people are practising it, and how many times it has been logged. Each practice also has a category (movement, holistic health, spirituality, creative, human relating, business support) and a cadence hint (daily, weekly, as needed). The library is browsable by what you are drawn to. If a practice is part of any **Journeys** or is being run by any **Circles**, the page shows a **"Used in"** section linking to them, a quick way to find a Journey built around it or a Circle already practising it together. ## Find your way around the library The library is organized so you can find practices that fit you, even as it grows to thousands: - **Search.** Use the search box to find a practice by name or description. - **Pillars and sub-categories.** Everything sits under one of the four Pillars (**Mind, Body, Spirit, Expression**), and within a Pillar you can narrow to a sub-category (for example Body → Cardio, Strength, Mobility). - **Tags.** Practices carry tags like `morning`, `quick`, `outdoor`, or `social` so you can spot what suits the moment. When you create or edit your own practice, add your own tags to help others find it. - **Sort.** Browse by **Trending** (what people are doing lately), **All-time**, or **New**. Trending is the default, so the practices the community is loving rise to the top. ## Rewards vary by practice What a log is worth depends on the practice. Most Quest practices are valued by their **cadence**, how often you do them: **Daily (10 Zaps)**, **a few times a week (15 Zaps)**, or **Weekly (25 Zaps)**. The rarer the ask, the more each log gives back, so the value comes from showing up to the rhythm, not from how hard the practice is. Some other practices instead carry a **weight class** (Light 8, Standard 12, Heavy 15 Zaps). Either way, each practice page shows its reward up front, so you know what logging it is worth before you commit, and logging any practice always earns Zaps. #### Blocking and deleting your account https://frequencylocal.com/help/getting-started/safety-and-account How to block another member and how to permanently delete your account. You are in control of who can reach you and of your account. ## Your location is always private Frequency **never shares your exact location**. When the app helps people find others nearby, it only ever shows a fuzzed area (about a mile across) or your city, never a precise spot on a map. You decide who can find you nearby, how precise that is, and how far away they can be, all under **Settings → Connections & Location** (see [Your settings](/help/getting-started/your-settings)). Turn on **Ghost mode** any time to disappear from proximity and maps completely. ## Block a member Open the member's profile and choose **Block**. When you block someone: - neither of you can start a direct message with the other, - neither of you can send the other a friend request, - you are removed as friends, and - you stop seeing each other across the app. You can review and undo this anytime under **Settings, Account & privacy**, where your blocked members are listed with an **Unblock** button. ## Erase your saved drafts Anything you start in a create flow saves as a draft so you can come back to it. If you want those gone, go to **Settings, Account & privacy** and find **Erase your saved drafts**. Type ERASE to confirm. This removes your unfinished drafts only. Anything you already published stays exactly where it is. It cannot be undone. ## Delete your account Go to **Settings, Account & privacy** and find **Delete your account**. Type DELETE to confirm, then choose **Delete account**. This **permanently** removes your account and your content. It cannot be undone, so make sure it is what you want. You will be signed out immediately afterward. #### What is a Circle? https://frequencylocal.com/help/getting-started/what-is-a-circle A Circle is a small local group built around one thing you practice, with a standing time to meet. It is the basic unit of Frequency. A **Circle** is a small group of people near you, built around one thing you practice, that meets on a standing schedule. It is the basic unit of Frequency: the people you actually show up for. Everything else (Channels, Hubs, the Quest) exists to get you into a Circle and keep you coming back. ## What makes it a Circle and not just a group chat? A standing time and a real room. A Circle has an always-on space online, but the point is the meeting: a fixed night, a fixed place, the same small group. A group chat is people talking about getting together. A Circle is people who got together last Thursday and will again this Thursday. Every Circle is organized around one **Channel**, the thing you practice: movement, breathwork, holistic health, creativity, human relating, and more. The Channel is the reason you are all in the room. It gives the first awkward five minutes a job to do. ## How big is a Circle? Small on purpose. Small enough that you are missed when you do not show up. A Circle is not trying to be a crowd. When one fills up, it seeds a new Circle nearby instead of adding a waitlist, so the groups stay the size where people actually know each other. ## How does a Circle fit with everything else? A Circle is one rung on a simple ladder: - A **Circle** is your small local group. - A **Hub** is a few Circles in the same area, sharing bigger gatherings. - A **Nexus** is a whole local network of Hubs. You live in the Circle. The rest is just how Circles find each other as a place grows. None of it is appointed from the top; Circles grow new Circles. ## Do Circles meet in person or online? Both, and the online space is always there. Every Circle has an online space so the group stays warm between meetings. Many also meet in person on a standing schedule. Virtual is the default; in person is the bonus. A Circle that meets at someone's kitchen table every week and one that meets on a call are both real Circles. ## Questions people ask ### Can I be in more than one Circle? Yes. Most people settle into one home Circle and visit a couple of others. One Circle is a foothold. Two is a life. There is no limit, but the people who get the most out of Frequency have one Circle they almost never miss. ### Who runs a Circle? A **Host**: a member who volunteers to hold the standing time and keep the group going. Hosts are not appointed from above and the role is earned, never bought. Anyone can [start a Circle](/help/leading/how-to-start-a-circle) when they are ready. ### Why can I see some Circles but not join them? Because finding a Circle and getting into one are two separate things, and a Host sets them separately. Some Circles are open, and you can join on the spot. Others you can see in the directory, read about, and see how many people are in, but the door is shut until the Host lets you in or you use an invite. A few are attached to a Space membership. The Circle will tell you which it is when you open it. A Circle you cannot see at all is one its Host has taken out of the directory. It still exists and its members still use it, you just reach it by a link somebody sends you. None of this is a judgement about you. A Host who keeps a Circle small is usually protecting the thing that makes it work. ### What if there is no Circle near me? Then you are exactly who starts one. Most Circles begin with one person and a standing time. See [how to start a Circle](/help/leading/how-to-start-a-circle). You can also join a virtual Circle today while you build a local one. Next: [how to RSVP to a Circle](/help/getting-started/how-to-rsvp). #### How do I RSVP to a Circle? https://frequencylocal.com/help/getting-started/how-to-rsvp Open the next gathering, tap RSVP, and add it to your calendar. That is the whole first action, and it takes under a minute. Open the Circle's next gathering and tap **RSVP**. That tells the Host to expect you and puts the gathering on your radar. The whole thing takes under a minute, and it is the single most useful first action you can take here. ## Where do I find the RSVP button? On the gathering's page. Open a Circle you have joined, find its next gathering (it shows the date, time, and place), and open it. The **RSVP** button is right there. You will also see your Circle's upcoming gatherings in your feed, so they do not sneak up on you. Events also show up on Space pages. Tap one there and a small window opens with the basics and the same RSVP button, so you can answer without leaving the page. Want the full details? Tap **View full event**. Sometimes the button is not there yet, or is gone. A Host can set dates for when RSVPs open and when they close, and the page says which it is. Closing RSVPs only stops new answers: if you already said you were going, your own controls stay there and you can still change or cancel. ## What do my RSVP choices mean? There are two, and you can change your answer right up until the gathering ends. - **Going** holds you a spot and tells the Host you will be there. If you are bringing people, add **+1 or +2 guests** so the headcount is right. - **Interested** signals you are curious without claiming a spot. Use it when you are not sure yet. An event shows one way to join. On a ticketed event, your ticket is your Going. Other events run on RSVP even when they have a price: first come, first served, with the cost paid at the door or covered by a membership. If the hosting Space's membership includes the event, being a member is enough: answer Going and your spot is covered. Plans change. You can update your RSVP whenever you need to, right up to the day. Some Hosts approve each person before they are in. On those events your answer is a request: it waits in the Host's queue until they say yes, and you are not holding a spot until they do. We email you the moment they reply, so there is nothing to keep checking. The same rule applies to everyone, whether or not they have an account. If an event is full, Going puts you on the waitlist instead. You keep your place in line, and if someone drops out the next person moves up automatically. ## What happens after I RSVP? You get a confirmation email with the details and a one-tap **add to calendar** link. Put it on your calendar. That one step is the best predictor of whether you actually show up. We will send a gentle reminder as the date gets close, never a guilt trip. ## What if the gathering is full? Join the **waitlist**. If someone's plans change and a spot opens, the next person on the waitlist is moved to "going" automatically, so you do not have to keep checking. Some gatherings cap their size on purpose to stay small and intimate. ## Questions people ask ### Do I have to RSVP, or can I just show up? RSVP first when you can. It helps the Host plan (chairs, snacks, the room), and it gets you the reminder and the calendar link. For a free, open gathering, showing up unannounced is usually fine too, but the RSVP is what makes you likely to actually go. ### Does RSVPing cost anything? Most gatherings are free; you just RSVP. Some are ticketed, and Hosts can price them as a set amount, pay-what-you-can, a sliding scale, or a donation. If there is a cost, it is shown clearly before you commit. A few tickets are reserved for members of the Space hosting the event; those show a small lock, and you can join the membership right on the event page. Some events also show only the city until you RSVP; the exact address appears once you register. On the map those events still show up, as a general area rather than a street, so you can tell whether something is near you before you commit. The pin is a neighbourhood, not a door. You will also see a number on some pins, like **1+**. That means one event that runs on more than one date. Open it and the other dates are listed, so a weekly gathering takes one spot on the map instead of crowding out everything around it. ### I RSVP and then chicken out. Is that bad? It happens, and you can update your RSVP so the Host has an accurate count. But the real fix for the cold feet is knowing what you are walking into. Read [what happens at a gathering](/help/getting-started/what-happens-at-a-gathering) first; it is almost always less awkward than your head says. ### Do I need an account to RSVP? No. Open any public event and there is a short form: your email, and your name if you want to give it. That is the whole thing. You do not need to sign up first, and it works whether you found the event yourself or someone sent you a link. We email you to confirm, and that email says whether you got a spot or landed on the waitlist. It also carries the calendar link and, closer to the day, you get the same reminders anyone else does. If the Host cancels, you get told. Signing in later attaches every RSVP you made with that same email to your account, so you can change or cancel them in one place. That happens on its own the moment you sign in, and it works whether the account is brand new or one you already had and were signed out of. Nothing is lost if you wait. ### Someone sent me a personal invite link. Is that different? Slightly. A friend's personal invite link or QR gives you a form with going or maybe on it, and your details go straight to the person who invited you rather than to a mailing list. The plain event page asks for less, because it only needs to save you a spot. ### Can I invite people to a gathering? Yes. Every event gives you your own invite link and QR to share, and the people you bring can RSVP without an account. Bringing people who RSVP, show up, or join also earns you **Zaps** as a Connector. See [Events & RSVPs](/help/groups/events) for how the invite loop works. Next: [what happens at a gathering](/help/getting-started/what-happens-at-a-gathering). #### What happens at a gathering? https://frequencylocal.com/help/getting-started/what-happens-at-a-gathering A small group, a standing activity, and a couple of hours together. Here is the honest play-by-play so the first one feels less unknown. A gathering is a small group of people doing one thing together for a couple of hours: a sit, a walk, a workshop, a meal, whatever that Circle is built around. There is a Host, there is an activity, and there is time to actually talk. That is it. No performance, no pressure to be interesting, no one putting you on the spot. ## Will it be awkward? The first five minutes, a little. Then the activity takes over and it gets easy. This is the part most people dread and it is the part the format is designed to handle. You are not walking into a room of strangers expected to make small talk from nothing. There is a thing to do, and the thing gives everyone something to point at besides each other. If you are nervous, you are not the only one. Most people in the room felt the same before their first gathering. Showing up at all is the whole ask. ## What actually happens, start to finish? A typical gathering runs in three rough parts: 1. **Arrive and settle.** People trickle in, say hello, find a seat. The Host usually opens with a quick welcome and maybe a one-line round so everyone has said something. Low stakes, short. 2. **The thing itself.** The reason you all came: the practice, the walk, the discussion, the project. This is most of the time, and it does the social work for you. You are doing something side by side, not facing off. 3. **Wind down.** A little unstructured time at the end to talk, swap numbers if you click with someone, and find out when the next one is. Times vary by Circle, but most run one to two hours. ## What do I need to bring? Usually nothing. The gathering page lists anything specific (a mat, water, a dish to share). When in doubt, bring yourself and show up a few minutes early so you are not walking in late. Some Circles have someone bring oranges or coffee; you do not have to be that person on day one. ## What if I do not know anyone? That is the normal starting point, and the Host knows it. A good Host watches for the new face and makes a point of folding you in. You do not have to introduce yourself to the whole room or explain why you are there. Stand near the activity, do the thing, and the conversations happen on their own. ## Questions people ask ### Do I have to talk a lot? No. You can show up, do the activity, and leave having said very little, and that counts as a great first gathering. The talking gets easier the second and third time, when the faces are familiar. Same people, same time, repeated, is how a hello turns into a friendship. ### How early should I get there? A few minutes early beats right on time. You get to settle, say hi before things start, and you are not the person walking in once everyone is seated. If you are running late, come anyway. Late is better than not at all. ### Can I bring a friend who is not on Frequency? Yes, and it is a good move. Bringing one person you already know makes the first five minutes easier for both of you. Share your personal invite link for the gathering and they can RSVP without an account. See [how do I RSVP](/help/getting-started/how-to-rsvp). ### Can I leave early if it is not for me? Yes. Slip out whenever you need to; nobody keeps score. If the Circle is not your fit, try another one. The point is to find your people, and that sometimes takes a couple of tries. Next: [what if I miss a week](/help/getting-started/what-if-i-miss-a-week). #### What if I miss a week? https://frequencylocal.com/help/getting-started/what-if-i-miss-a-week Nothing bad. You drop to Ghost, which just means you have not finished a Journey yet, and you pick back up where you left off. No penalty, no guilt. Nothing bad happens. Miss a gathering, miss a week, miss a month: you are still a member, your Circle is still there, and you pick back up whenever you are ready. Frequency has no penalty for missing time. The whole brand promise is the opposite of the apps that punish you for stepping away. ## So what is "Ghost"? Ghost is just your season rank when you have not finished a Journey yet. It is the starting point, not a scolding. Everyone begins each season as a Ghost; you move up to Initiate the moment you finish your first Journey, and so on. If a season goes by and you do not finish a Journey, you stay Ghost. That is a status, not a strike. It costs you nothing. There is no "inactive" flag that locks you out, no demotion, and no public list of who has gone quiet. ## Does missing a gathering let my Circle down? A little, and that is by design, in the good way. Circles stay small so that you are actually missed when you are not there. That is the point of a small group: your seat is yours, and people notice it is empty. But "missed" means "we are glad when you come back," not "you owe us." A good Circle welcomes you back without a word about where you have been. ## Do I lose my Zaps, streak, or progress? Your durable stuff is safe. Here is what does and does not carry: - **Gems, Trophies, and Amplitude** never reset. They are yours for good. - **A streak** can break if you miss your daily practice, but a broken streak just starts a new one. It is a counter, not a judgment, and you can bank a freeze to protect it ahead of time. - **Season Zaps** reset at the end of each 13-week season anyway, the same for everyone. Missing time does not single you out. Nothing of real value disappears because you took a week off. ## How do I come back after time away? Just RSVP to the next gathering and show up. That is the entire re-entry process. You do not have to explain, apologize, or catch up on anything. If your Journey is mid-stream, open My Quest and pick up the next practice where you left off. ## Questions people ask ### Will I get nagging notifications if I go quiet? No. Notifications here carry a fact (a gathering tonight, Zaps you earned) or a short invitation, never guilt, shame, or fake urgency. If you want fewer, you can turn them down in your settings. We will not send "your Circle misses you" pressure texts. ### Is it too late to come back if it has been months? It is never too late. The season you left may have ended and a new one started, which just means a fresh climb. Your Circle, your friends, and your durable rewards are still there. Pick a gathering and show up. ### Do I get demoted for being a Ghost? There is nothing below Ghost to be demoted to; it is the entry point. Ranks only go up, and they move on their own when you finish Journeys. See [season ranks](/help/the-quest/season-ranks) for the full ladder. Next: learn how showing up earns [Zaps and Gems](/help/the-quest/zaps-and-gems). #### Your first week on Frequency https://frequencylocal.com/help/getting-started/your-first-week A quick welcome, then Vera points you to your first Circle, and a six-task Founder's First Week to earn your first badge. When you join, a quick welcome gets your name, a photo, and a sense of what you're into: no long forms, no homework. Then **Vera**, your guide, points you toward a Circle worth joining and steps back out of the way. A few gentle tips show up as you explore after that, never all at once, never blocking your way. ## Meet Vera Vera is the guide who keeps this place running. Right after you join, she uses what you told us about your interests to suggest a circle that fits, and offers to get you in with a tap. She's a bridge to your people, not a chatbot to hang out with: once she's pointed you somewhere real, she steps aside. You can always skip straight to [Circles](/help/getting-started/join-a-circle) instead. Vera lives in the bar anchored along the bottom right of the screen, next to your Vault. Tap it to open her, your messages, and help. On the left edge you'll find a **Next Steps** tab that holds whatever's next for you. It quietly nudges when something's waiting, and once you've finished everything it has for you, it disappears. ## Your Founder's First Week Once you're set up, Vera hands you your **Founder's First Week**: six moves that turn a sign-up into a real member. Do them in any order, at your own pace: - **Say something.** Your first post: a hello, a question, a photo from today. - **React to someone.** A heart or a +1 lets someone know you saw them. - **Make a friend.** Connect with one person. - **Join a second Circle.** One Circle is a foothold; two is a life. - **RSVP to something.** Say you'll be there. Showing up in person is the whole point. - **Build a 3-day streak.** Log a [practice](/help/getting-started/practices) three days running. Each task you finish earns you **Gems**, and finishing all six earns a bonus plus the gold **Founder's First Week** badge. You can see your progress any time on the **Founder's First Week** page (Vera links you there from her "Next Steps" popup). When you don't feel like being nudged, the popup has a **"Don't show till tomorrow"** option. ## You can't get it "wrong" Nothing here is permanent or high-stakes. Skip a tip and it won't nag you again. Join a Circle and leave if it's not right. The point is to show up as yourself and find your people; everything else is just details you'll pick up along the way. #### Your feed https://frequencylocal.com/help/getting-started/your-feed What you see on the home feed and where it comes from. Your feed is home: the running stream of what's happening in the Circles you're part of. It's not an endless algorithmic scroll of strangers; it's the people and groups you've actually joined. ## What shows up - **Posts from your Circles**: updates, photos, and conversations from members. - **Events and Dispatches**: upcoming gatherings and announcements from your Hosts. - **Moments worth noticing**, like a welcome when someone new joins. ## The lenses - **Resonance** is the default. It blends what's near you, who you resonate with, and what's fresh, so the top of your feed is the activity most worth your time, never a single loud voice. Now and then it slips in a quiet **people you'd click with** row: a few members who share your Circles or your people, so it is easy to say hi. - **Most recent** is the plain newest-first stream. - **Most popular** sorts by what the community is reacting to and talking about most right now. - **Nearby** shows the closest activity. When your area is quiet, it widens the net on its own so you still see something worth showing up to. We use your approximate neighborhood to do it, never your exact address. - **Story** is the day-by-day record of what the community actually lived: the feed as a journal, not a scroll. Your own captured moments collect in [your journal](/journal) too. ## When your corner is quiet If nobody's around you yet, the feed shows a warm **be a founder in your neighborhood** prompt: start the first Circle, host the first gathering, or invite a few people. An empty corner is the opening, not a dead end. And if you haven't set a location yet, you'll see a nudge to turn it on, with the same promise we always keep: your exact location is never shared. ## Making it yours - Join more [Circles](/help/getting-started/join-a-circle) to bring more life into your feed. - React and comment; reactions land the instant you tap, and the comment box is always there under a post. A feed gets good when people actually talk to each other. - Quiet feed? That usually means it's time to join another Circle or show up to an event in person. Haven't joined one yet? The feed shows a **Find your first Circle** prompt, or ask Vera to suggest one. If you want to start something yourself, see [Posting & sharing](/help/sharing/posts). #### Your settings https://frequencylocal.com/help/getting-started/your-settings Where to update your profile, preferences, and account. Settings is where you tune your account and how Frequency reaches you. It's all one page now: pick a section with the chips at the top, or just scroll. Two ways in. Open the account menu at the top right and choose **Appearance** to land straight on the look-and-feel section, or open Settings and scroll. ## What you'll find there Settings is one page. Each area below is a section you can scroll to, in this order: - **Profile**: your display name, handle, photo, **header image** (the banner across the top of your profile), bio, and region. This is what other members see. - **Appearance**: pick your look. Light or dark, the **Feel** (how dense or roomy things sit, which now changes text size and spacing across the whole site), and a **Seasonal accent** you can pin on or switch off. If more than one palette is available, you can pick that too. The account menu at the top right also carries a one-tap light and dark switch, and a link straight to this section. - **Notifications**: choose what you're told about and how (in-app, email, push, and text where enabled), pick how often, and mute a single Circle or Space. See [Notifications](/help/getting-started/notifications) and "Choosing what reaches you" below. - **Connections and location**: control how you're found by people nearby (see below). - **Account and privacy**: sign-in, account-level controls, and your privacy choices. This is also where you can erase your saved drafts, and where deleting your account lives. - **Plan and billing**: your membership, what it costs, and where your payment details live (see [Membership & the Vault](/help/membership/the-vault)). ## Connections & Location Frequency helps you find people nearby, and you're always in control of how visible you are. **We never share your exact location.** Others only ever see a fuzzed area or your city, never a pin on a map. - **Ghost mode**: one tap to vanish from proximity and maps entirely. - **Show me in the Community directory**: whether you're listed at all. - **Who can find me nearby**: no one, only your connections, or the whole community. - **Location precision**: the most anyone can see, whether hidden, your city, or a fuzzed neighborhood area (about a mile across). - **Discoverability radius**: how far away someone can be and still find you. Your own slider, from a mile up to your whole region. - **Live location** (optional, off by default): share your *current* spot instead of your home city, handy when traveling. It's a one-time snapshot, not a tracker, and your precision setting still applies. Full details in [Your location & being found nearby](/help/connecting/your-location). ## Choosing what reaches you Under **Settings → Notifications** you decide exactly what Frequency sends and where it reaches you. Nothing here is all-or-nothing. - **Topics**: turn each kind on or off on its own, and per channel. Dispatches and events reach you by email and push; **practice reminders** reach you in the app and by push; onboarding nudges after you join a Circle come by email and push. A switch only appears where something actually sends through it, so if a row is missing for a topic, nothing is sent for it yet. - **Practice reminders**: one nudge a day at most, at the time you usually practice, and only on days a practice is still waiting. It also carries the note when a commitment completes. On for the app by default; push is opt-in and it never comes by email. - **Mute one Circle or Space**: quiet a single [Circle](/help/getting-started/what-is-a-circle) or Space without leaving it. There is one switch per place you belong to, and it silences that place on every channel. You stay a member and see everything when you open the app; you just stop hearing from that one. Confirmations, reminders and cancellation notices for events you RSVP'd to still reach you, because you asked for those by answering. Your topic switches above are not affected. - **Marketing and memory**: separate switches control marketing email and whether Vera remembers your details between chats. Both are yours to turn off any time. Everything sends as it happens. There is no digest option today. Account and security messages, like a password reset or a sign-in alert, always send. They're not marketing, so they aren't part of these choices. Not a member of Frequency but still getting email from a business here? Every email has a link to a small preferences page where you can turn down one topic or stop the emails entirely, without needing an account. ## Good to know - Your **handle** is how people @-mention and find you, so pick something you're happy to be known by. - Keeping your **region** current helps surface Circles and events near you. - Notification preferences are always yours to change, and we honor them everywhere. - Your connection and location settings are always yours to change, and we honor them everywhere. Turn on **Ghost mode** any time you want to be invisible. #### Notifications https://frequencylocal.com/help/getting-started/notifications How Frequency lets you know what's happening, and how to tune it. Notifications keep you in the loop without you having to check constantly: a reply to your post, a new event in your Circle, a friend request, an upcoming gathering. ## Where they show up - **In the app**: your notifications list shows recent activity. - **Email**: for things worth leaving the app for, if you've opted in. - **Push**: real-time alerts on your device, if you've allowed them. ## Tuning them Head to **Settings → Notifications** to choose what you hear about and how it reaches you. You're in control: - **Pick topics.** Turn each kind on or off on its own, and per channel: Dispatches and events by email and push, practice reminders in the app and by push, onboarding nudges after you join a Circle by email and push. A switch only appears where something actually sends through it. - **Mute one place.** Quiet a single Circle or Space without leaving it. One switch per place you belong to, and it silences that place on every channel. Your topic switches stay as they are, and you still see everything when you open the app. Confirmations, reminders and cancellation notices for events you RSVP'd to still reach you. - Everything sends as it happens. There is no digest option today. - Every email includes an unsubscribe link, and we honor it everywhere. - Prefer calm? Keep in-app on and email light; you'll still see everything when you open the app. Account and security messages, like a password reset, always send. They aren't part of these choices. Full walkthrough in [Your settings](/help/getting-started/your-settings). ### Circles, Hubs & Events How groups are organized, and how to find and show up to gatherings. #### Hubs https://frequencylocal.com/help/groups/hubs How nearby Circles cluster into a Hub. A **Hub** is a small cluster of up to five Circles in the same locale. Think of it as a neighborhood of Circles: related groups in one area that can share momentum and people. ## How Hubs come about Hubs **emerge**; they're not handed down from the top. A Circle can exist on its own first; when a few Circles take root in the same place, they can crystallize into a Hub. So you'll always find Circles first, and Hubs as they grow. ## What this means for you - You join **Circles**, not Hubs directly; the Hub is the bigger picture around them. - A Hub makes it easier to find sibling Circles nearby if your first one fills up or you want more. - Hubs are stewarded by Guides, who help coordinate across the Circles in them. New here? Start with [finding and joining a Circle](/help/getting-started/join-a-circle). #### Channels https://frequencylocal.com/help/groups/channels The focus areas every Circle is organized around, and the Programs some of them run. **Channels** are the focus areas Frequency is organized around. Every Circle declares one Channel, so you can explore by what you're into, not just where you are. A Channel holds the Circles practicing it, a forum feed, and an open room. Some Channels also run a **Program** you can start a Chapter of (see below). Hosts pick the Channel when they start a Circle, and can change it any time from the Circle's settings. ## The founding topics The platform-curated Channels are: - **Spirituality** - **Movement** - **Holistic Health** - **Human Relating** - **Activism** - **Creative** - **Business Support** ## Using Channels - Browse the **Channels** page to explore a topic and see the Circles within it. - Each Circle belongs to one Channel, which tells you at a glance what it's about. - Looking for something specific near you? Pair a Channel with the location search in the [people & Circles directory](/help/connecting/find-people). ## The open room - Every Channel has one **open room**, a live chat for the whole topic, even if you're not in a related Circle. - Anyone can read it; **tune into the Channel to post**. Open it from the **Open room** button on the Channel, or from your [Messages](/help/connecting/messages) (you'll see the rooms for Channels you're tuned into). ## Programs and Chapters Some Channels run a **Program**: a community model with a blueprint anyone can start locally. Each local group is a **Chapter**, a regular Circle that runs the Program's model in its own city. - On a Program's Channel page you'll see **Chapters of the Program** instead of a plain Circle list. Tap **Near me** to sort them by distance, or **Start a Chapter** to run one where you live. - Full details: [Programs and Chapters](/help/groups/programs-and-chapters). - Run a business Space and want a Program of your own? See [run a Program](/help/groups/run-a-program). The founding topic Channels are curated by the platform team, so that list stays focused and meaningful. #### Events & RSVPs https://frequencylocal.com/help/groups/events Find gatherings, RSVP, and add them to your calendar. Events are the gatherings that make Frequency real: the in-person and online meetups your Circles host. This is where showing up actually happens. ## RSVPing - Open an event to see the details and **RSVP** so the host knows you're coming. Not sure yet? Mark yourself **Interested** instead. It signals you're curious without claiming a spot. - Bringing people? On a "going" RSVP you can add **+1, +2 guests** so the host has an accurate headcount. - The event page shows **who's already going** (faces, the count, your guests, and anyone from your Circles) so you can see the room before you arrive. - Changed your plans? You can update your RSVP anytime, right up until the event ends. A gathering that has already started still takes an answer, so you can say you are coming to something running now, or withdraw from a session part way through. - **Hosts can set a window for answers.** Some events open RSVPs on a date, close them a few days before the door, or both. When a window is set and it is not open yet, the page says so instead of showing the RSVP button. Closing RSVPs only stops NEW answers: if you are signed in and already said you were coming, your own controls stay there and you can still change or cancel. A guest who RSVP'd by email has no controls either way, window or no window; signing in with that address attaches the seat to an account, and then it is yours to change. - When you RSVP, we **email you a confirmation** with the details and a one-tap calendar link (and a quick note if you land on the waitlist), then nudge you again as the date nears. - Your upcoming events surface in your feed so they don't sneak up on you. - **No account needed.** Any public event takes an RSVP from a signed-out visitor: one email field, and a name if they want to give one. They get the same confirmation, the same reminders, and the same notice if you cancel. The moment they sign in with that address their RSVPs attach to their account, whether it is brand new or one they already had. - **Checking in still needs an account.** A guest holds a real spot, but check-in is what counts someone as having shown up, and that is tied to an account. Your checked-in number therefore covers members only; guests who never sign in are not counted either way, rather than counted as absent. ## Capacity & waitlists - Some gatherings have a **limited group size** so they stay intimate. When an event is full, you can **join the waitlist**. - If someone's plans change and a spot opens up, the next person on the waitlist is **moved to "going" automatically**, no need to keep checking. - You'll only ever see a "filling up" note when spots are genuinely running low. We don't do fake countdowns or pressure. - Guests without an account **take up a spot like anyone else**, and hit the waitlist on a full event like anyone else. There is one set of rules, not two. ## Approving people before they are in - In **Event settings**, turn on **"Approve each person before they are in"**. Answers become requests instead of spots, and they wait in the approvals queue on your Manage screen. - It applies to **everyone**, whether or not they have an account. A signed-out guest waits exactly as long as a member does. - Turning it on later does not unseat anyone already going. It only applies to people who answer after you switch it on. - A full event still sends approved people to the waitlist. Approving says "yes, you are welcome", not "there is room". - **They are emailed when you approve them**, so nobody is left refreshing the page to find out. ## Recurring events & your calendar - Many Circles run **recurring** gatherings (a weekly sit, a monthly walk), and each date is its own event you can RSVP to. - **Browsing shows the next few dates, not all of them.** A weekly sit would otherwise fill the whole events library with itself. Open any date and look for **Upcoming dates**: the next five are listed there, each with its own page and its own RSVP. - Nothing is hidden. Your calendar, a Space's calendar, and the calendar file you subscribe to all still carry every date. - **Add to calendar in one tap.** Right where you RSVP, you can drop the event into Google Calendar or any app (it exports a standard calendar file). Putting it on your calendar is the single best way to actually make it. ## Finding events - Browse the events library and filter by **what kind of gathering** it is (ceremony, movement, learning, social, and more), by its **energy** (grounding vs. high-activation), or to show only events that still **have open spots**. - An event with a small star is **Featured**: a gathering the Frequency team has highlighted. - Set a home location on your profile and you can also filter by **distance**, showing only gatherings hosted within 10, 25, or 50 km of you. (We use your approximate neighborhood, never your exact address.) - When we have a sense of what fits you, a **"For You"** lane suggests gatherings you'd be into, and tells you, plainly, *why*. If we don't have enough to go on yet, you'll just see what's soonest and nearest. - Space pages show their upcoming events too, as a list, cards, or a little calendar. Tap one and a small window opens with the basics and the RSVP button, so you can answer right there. **View full event** takes you to the whole page. ## Post an event you found See a cool event poster around town, or one on Eventbrite or in a group chat? Capture it and put the event on Frequency. - Open **Capture** and tap **Upload a poster**. Snap the whole poster, ideally squared up and out of direct glare; the app reads it and drafts the event for you: title, time, place, lineup, the works. A slight tilt or a little shine is fine, it straightens and reads the poster on its own. - **Found it online instead?** Start a new event and paste the write-up you copied from an Eventbrite page, a WhatsApp group, or the event's website. Add the flyer photo too if you have one. Vera reads the text and the image together, lays out the date, place, lineup, tickets, and every link, and keeps the photo as the cover. - If the poster has a **QR code**, the app reads it too and saves the booking or RSVP link straight onto the event. - Check the draft, fix anything the poster made hard to read, and publish. Add a real start date first, or it won't show in the library (the scan sometimes misreads the year). If it's **your** event, you become the host. If you **found** it, it posts to local events with your name on it: "Posted by you" with a little Zap. - Add the **organizer's email** in the draft, and when you publish as "I found this," we email them a link to claim it automatically. No email on hand? You also get a ready-to-send message and link to share yourself. - The event page is clearly marked as community-posted, naming you and the organizer, with a **"Is this your event? Claim it"** button. When the organizer claims it, the event becomes theirs to run, your credit stays, and you earn a **claim bonus**. - Run a Space? If your Space could host an event someone else runs, the event page shows an **ask to host** option. The current host decides; nothing changes hands until they accept. - Keep it honest: events that real people RSVP to and organizers actually claim build your posting reputation. Flooding the library with events nobody engages with earns nothing. ## Tickets & paying - Many gatherings are free; just RSVP. Some are **ticketed**, and hosts can price them however fits: a set price, **pay-what-you-can**, a **sliding scale**, or a **donation**. Pick the amount that works for you (within any minimum the host sets). - Some tickets are **reserved for members** of the Space hosting the event. You'll see a small lock naming the Space; tap the membership row and you can join right on the event page, and the ticket unlocks. Hosts often pair one with a public ticket, so membership can include events that everyone else pays for. - Payment goes **straight to the host**. If plans change, hosts can **refund** a ticket, and if a host **cancels the event, everyone who paid is refunded automatically** and emailed to let you know. ## Checking in verifies you When you **check in at the door** of an event you're going to, you earn your Zaps, keep your streak, and you also become a **verified member**: a small check appears by your name. Showing up in the real world is the truest sign you're a real person, so it's how verification works here. Nothing to upload, no form, just turn up. **How to check in.** Open the event page once the gathering has started and tap **Check in**. It appears there for anyone marked going, from the start time onward, so a late arrival can still check in. Once you have checked in the button reads **Checked In**, and tapping again changes nothing, so there is no way to count yourself twice. **Check-in closes a few hours after the event.** You have until four hours past the end time, so remembering in the car still counts. After that the button is gone and the event is done. If the host set no end time, the four hours run from the start. **You need an account to check in.** A guest who RSVPs by email holds a real spot, but check-in is tied to an account. Sign in with the address you used and your RSVP comes with you. **Hosts choose whether there is a door at all.** Check-in fits a class or a weekly cowork, and does not fit a planning session or a long working block where the only question is who is coming. In event settings there is a **Let guests check in** switch. Leave it on and check-in opens once the event starts, the way it always has. Turn it off and there is no check-in on that event: no button, no prompt, and RSVPs are the whole answer. ## Invite people with your own link Every event gives you a personal invite to share: a link and a QR code that point straight at the event with your name on them. Text the link, drop it in a group chat, or let someone scan the code off your phone. - **The person you invite does not need an account.** When someone who isn't on Frequency opens your link, they get a simple RSVP form: name, email, a phone number if they want, and going or maybe. That's it. They're in. - **Your guests are yours, and they're private.** Anyone who RSVPs through your link lands in your own Contacts, stamped with the event. They are **not** added to any mailing list and nobody blasts them. It works like saving a name in your phone, not like handing out an email list. - **We keep the count straight.** If the same person RSVPs twice, it updates their card instead of making a duplicate. ## What you earn for bringing people Sharing your invite is how you earn as a **Connector**. You get credit for the real thing that happens, not for a name on a list. The reward gets bigger the realer the outcome: - Someone fills out your RSVP form: a few **Zaps**. - They RSVP going or maybe: more **Zaps**. - They show up and check in at the door: more **Zaps** again. - They join Frequency: the biggest payout, **Zaps plus a Gem**. Keep it real. The reward is for people who actually RSVP, show up, or join, never for adding rows nobody engages with, and there's a daily cap so the loop can't be farmed. Bring in **10, 25, or 100** real connections and you earn the **Connector** achievement, a permanent badge in [your Vault](/help/membership/the-vault). ## Chat and photos - Every event has a little **activity feed**. Say hi before the day, ask a question, or thank the host after. RSVP to join in. - Once it's over, drop your photos in the shared **recap album** so the whole group keeps the memory. ## Subscribe and discover - **Subscribe to your events as a calendar.** Add one link to Google or Apple Calendar and your RSVPs show up automatically, no re-checking. - **Organizer pages** gather everything a host runs at one link, so you can follow the people whose gatherings you like. - Switch the library to **map view** to see what's happening near you (we use your approximate neighborhood, never an exact address). - We'll quietly point out **people you might click with**: folks going to the same event who share a Channel with you and aren't connected yet. ## For hosts - **Add photos to your event.** Set a cover image as the poster, then add as many more photos as you like. They show up as a gallery on the event page, with the poster first, and any photo opens full screen when someone taps it. Your cover is also the image people see when your event's link is shared. You can add or remove photos anytime by editing the event. - **Announce to your guests.** Send a note to everyone who's coming, across in-app, push, and email. Anyone who muted the event or turned off event notifications is skipped. - **Manage screen.** One dashboard for your whole event, organized in tabs. Home opens with your numbers at a glance, a "Message everyone" box that reaches your whole guest list at once (by email, in-app message, or a Dispatch, with texting on the way), and a message center where you can look up any attendee and message them directly. Guests holds the full list, the waitlist, and approvals; the other tabs cover your questionnaire (with export), tickets, updates, and the event's settings. You reach it from the event page or the event's editor. - **Cohosts.** Add a cohost and they can help run the event right alongside you, including messaging the guest list while the event is on. After the event ends, a cohost on a personal account can still see the whole list and every stat, and can invite everyone to their next event. Messaging the list about anything else takes a Business Space. - **Collaborators.** Share your event with another Business Space and, once a steward there approves, your event shows on their calendar too and their Space is featured on your event page. Hosting with Collaborators is part of the Collective plan; being one is free for any Business Space. - **Host as your Space.** Create an event from your Space's calendar and the Space is the host: the event page carries its name, and registrations and ticket payments run through it. You can switch any of your events between you and a Space you help run from the event's settings, under "Hosted by." - **Tickets for your members.** On the Collective plan, a Space-hosted event can reserve a ticket for its own members, or for one membership tier, under "Who can buy" in the ticket editor. Make it free next to a public paid ticket and your membership includes the event. You can also set this for every upcoming event at once from your Space's Memberships settings, under Event access. - **How people join.** In the event's settings, pick one: **RSVP** (first come, first served; any prices show as information, paid at the door or covered by membership) or **Tickets** (buying is how people attend). Automatic picks tickets when the event is priced. - **Where your event shows up.** Two settings, doing two different jobs. **"Who can see this"** is who is allowed in: "Anyone" makes it public, "Anyone with the link" keeps it link-only, and the Circle and invite options keep it close. **"List this event publicly"** is separate: leave it on and your public event shows up when people browse events, turn it off and it stays public and fully shareable, it just is not in the listings. A public event hosted by a Circle now shows up in browse too, the same as any other public event. - **What people see when you share.** Paste your event's link into a message and the preview shows your cover image, the title, the date, and the location. A closed event does not do that. If "Who can see this" is set to a Circle or to invite only, or the event is still a draft, the preview is a plain Frequency card with no title, date, or venue, so a forwarded link does not announce a gathering someone is not allowed into. "Anyone with the link" gets the full preview, because that is what the setting is for. A cancelled event still shows its card, marked cancelled, so anyone holding the link learns it is off. - **Hide the address.** Turn on "Hide the address until someone registers" in the event's settings and people browsing see the city only. That includes the calendar file anyone can subscribe to, which carries the city too, and the preview image someone sees when your link is pasted into a message. The venue, street, map pin, and directions appear once they RSVP or get a ticket, and their own calendar entry carries the full address. - **Your Space calendar is a manager.** In your Space's Calendar console, flip between the month grid and a list, and click any event to edit it. Drafts and past events show there too, and co-host requests from other hosts wait there for your approval. ## Tips - New to a Circle? An event is the easiest way in: say you're coming, then just show up. - You'll see events from the Circles you've joined, plus public local events happening in your area. - Want to host? Any member can create an event, as a public local gathering or inside a Circle you host. Featuring another business on your event as a Collaborator is a Business Space feature. #### Programs and Chapters https://frequencylocal.com/help/groups/programs-and-chapters A Program is a community model anyone can run locally. A Chapter is the local Circle running it. How to find one near you, and how to start one. A **Program** is a community model with a blueprint, and a **Chapter** is one local group running that model where you live. Find a Chapter near you and join it, or start one yourself. Starting a Chapter gives you a private draft built from the blueprint, which you shape and publish when you're ready. ## What is a Program? A Program is a [Channel](/help/groups/channels) that carries a blueprint. The blueprint is a saved setup for a group: what it does together, how often it meets, what the format is, and what everyone agrees to. Anyone can start a local version of it. Programs are run either by Frequency or by a business Space on the platform. Either way, the Program lives at a Channel you can open, tune into, and read the feed of, same as any other Channel. ## What is a Chapter? A Chapter is one Circle running a Program's model in its own city. That is the only thing the word means. In every other way it's an ordinary [Circle](/help/getting-started/what-is-a-circle): - It has a Host, and that Host is whoever started it. - It has the same member cap as any Circle. - It has its own gatherings, its own feed, its own members, and its own settings. - It sits in the Circles directory like everything else, so people find it by searching or browsing, not only through the Program. "Chapter" is Program framing. The thing itself is a Circle. ## How do I find a Chapter near me? 1. Open the Program's Channel from the **Channels** page. 2. Go to the **Chapters** tab. 3. Tap **Near me**. Your browser asks permission for your location once, and the list re-sorts closest first. We don't store it. Chapters that haven't set a place stay at the end of the list. If you skip the permission, the list stays in its default order and you can still read every Chapter's city on its card. Found one you like? Open it and join, exactly like any other Circle. ## How do I start a Chapter? Open the Program's Channel and tap **Start a Chapter**. Here is what happens next: 1. You get a **private draft** built from the Program's blueprint. Nobody else can see it. You're the Host. 2. You land in the Circle builder with the blueprint's setup already filled in: the name, what the group does, the meeting rhythm, the format, the agreements. 3. You **change whatever you want**. Set your night, your place, your own words. 4. When it's ready, you **publish**. That's the moment it goes live, joins the Program's Channel, and shows up in the directory for people near you. There's no approval step and no waiting. The draft is yours from the first tap, and nothing is public until you publish it. Starting a Chapter is a Crew thing, the same as starting a Circle beyond the one your free membership includes: if you're not Crew yet, the button offers a one-tap upgrade. If you're new to hosting, read [how to start a Circle](/help/leading/how-to-start-a-circle) first. Everything in it applies to a Chapter, because a Chapter is a Circle. ## What does the blueprint decide? The blueprint decides what your Chapter **starts with**: - The name and the one line describing it - What the group does together - The meeting rhythm and the gathering format - The suggested size - The agreements the group holds The blueprint does **not** decide: - When or where you meet - Who joins, or who you host with - What you post, or what you say to your members - Anything at all after you publish You can edit every one of those fields before you publish, and you can keep editing them afterward from the Circle's settings. ## What happens if a Program is paused? The Space or the crew running a Program can pause it. When a Program is paused: - Its Channel page is hidden. - **No new Chapters can start.** - **Existing Chapters keep everything.** Your Circle, your members, your gatherings, your feed. Nothing is taken away and nothing is hidden. Resuming is one click on their side, and the Channel comes straight back. ## Questions people ask ### Is my Chapter mine? Yes. You're the Host of a Circle you created. Your members are your members, your gatherings are yours, and the settings are yours to change. The Program owner does not host your Chapter and cannot post in it or run it for you. ### Do I have to run it exactly their way? No. The blueprint is a starting point, not a rulebook. It exists so you don't have to invent a format from nothing on a Tuesday night. Change what doesn't fit your room, your city, or your people. If your version drifts far enough that it isn't really the Program's model anymore, the honest move is to take it out of the Channel (below) and run it as your own Circle. The Frequency crew can also move a Circle in or out of a Channel. ### What if the Program updates its blueprint later? Nothing happens to your Chapter. Your Chapter copied the blueprint the moment you started it, so a later update only affects Chapters started after that. Once yours exists, it's yours. ### Can I leave the Program and keep the Circle? Yes. Open the Circle's settings and change its Channel, or clear it. The Circle keeps its Host, its members, and its gatherings either way. Note that a paused Program won't take a Circle back in until it resumes. ### Can I start a Chapter if there's already one in my city? Nothing stops you. Check the **Chapters** tab first, though. Joining the one that exists is usually better for both of you than splitting six interested people across two half-full rooms. Circles are meant to stay small, and a full one seeds a new one nearby anyway. ### How is this different from remixing a Starter Circle? The mechanics are the same: a blueprint becomes a private draft you own and publish. The difference is where it lands. A Starter Circle makes a standalone Circle. A Chapter joins a Program's Channel, so it shows up alongside every other Chapter and people looking for that model can find yours. ### Who can see my draft before I publish it? Only you. A draft is hidden from the directory, from search, and from the Program's Chapters list until you publish. Next: [Channels](/help/groups/channels), or, if you run a business Space and want a Program of your own, [run a Program](/help/groups/run-a-program). #### Run a Program https://frequencylocal.com/help/groups/run-a-program For Space owners: turn your model into a Program so members anywhere can start Chapters of it. What you need, how it works, and what you can change later. Running a **Program** means your model becomes something other people can start where they live. You pick one circle you already run, we save its setup as the blueprint, and your Program gets its own Channel. From there, members anywhere can start a **Chapter** from your blueprint. Running a Program is a **Collective** plan feature. If you're here as a member looking to join or start a Chapter, read [Programs and Chapters](/help/groups/programs-and-chapters) instead. ## What do I need before I start? Two things: - **A Space on the Collective plan.** Programs are part of Collective. See [plans and pricing](/help/spaces/plans-and-pricing) for what else it carries. During the Opening Beta every Space has full access, so you can build one now and see how it goes before the plans start doing what they say. - **One live circle in your Space.** This is your flagship, the one your Program is modeled on. It has to be published and running. A draft can't anchor a Program, because a draft hasn't proven anything yet. You also need to be able to manage the Space. If the Program tool is switched off for your Space, an admin can turn it back on in the module settings. ## How do I create the Program? Open your Space, go to **Manage**, and open **Program** under Content. Then: 1. **Name your Program.** This is what members see on the Channel. 2. **Write the one liner.** One plain sentence on what a Chapter does together. 3. **Pick your blueprint circle.** One of your live circles. 4. Choose **Create Program**. Three things happen at once: - We take a **snapshot** of that circle's current setup: what the group does, the meeting rhythm, the gathering format, the suggested size, the agreements. That snapshot is the blueprint. Your circle itself is not changed. - Your Program gets its own **Channel**, which members can open, tune into, and post in. - Your flagship circle becomes **Chapter one**, listed on the Channel like every Chapter that follows. From then on, any Crew member can open your Channel and start a Chapter (the button offers a one-tap upgrade to anyone who is not Crew yet). They get a private draft built from your blueprint, they shape it, and they publish it when it's ready. ## What can I change later? From the same Program page: | What | What it does | | --- | --- | | **Name** | Changes what members see on the Channel | | **One liner** | Changes the description on the Channel and in the Chapter start flow | | **Blueprint** | Re-saves the snapshot from one of your live circles | | **Pause / Resume** | Stops or restarts new Chapters | Renaming keeps your Channel at the **same address**, so every link anyone has ever shared keeps working. ## What does refreshing the blueprint do? Refreshing the blueprint saves the current setup of one of your live circles as the new snapshot. Pick the circle, choose **Refresh blueprint**, done. What it does **not** do is reach into Chapters that already exist. A Chapter copied the blueprint at the moment it started, so it keeps what it has. **Refreshing only affects Chapters started from now on.** That is deliberate: the people running your Chapters get to keep the group they built, and nothing they set up changes under them overnight. The source circle has to be one your Space runs, and it has to be live. Drafts and archived circles aren't offered. ## When should I pause a Program? Pause when you don't want new Chapters right now: you're rethinking the model, or you want to work with the Chapters you have before adding more. While a Program is paused: - The Channel page is hidden. - No new Chapters can start, by any route. - Every existing Chapter keeps everything. Members, gatherings, feed, settings. Nothing is removed and nothing is hidden. Resume is one click, and both come straight back. ## Questions people ask ### Can I run more than one Program? No. One Program per Space. If you want to run a different model, edit the one you have, or talk to the crew about what you're trying to do. ### Can I delete a Program? That one goes through the crew. Deleting a Program touches every Chapter running your model at once, so it's a conversation rather than a button. Everything else on the Program page is yours to change directly. If you just want to stop new Chapters, pause it instead. ### Do the Chapters belong to me? No, and that's the point. Each Chapter belongs to the person who started it. They host it, their members are their members, and they can change what doesn't fit their city. What you own is the model and the Channel it lives on. ### Can I stop someone from starting a Chapter? Not one person at a time. Starting a Chapter is open to any Crew member while your Program is running, which is what makes a Program spread. If you need to stop new Chapters entirely, pause the Program. ### Does my flagship circle change when I create the Program? Only in one way: it joins your Program's Channel as the first Chapter. Its host, members, gatherings, and settings are untouched, and the blueprint is a copy, so editing the circle later doesn't quietly rewrite the blueprint. Refresh the blueprint when you want those edits to reach new Chapters. ### What do members see? They see your Program as a Channel: your name, your one liner, the feed, and a **Chapters** tab where they can sort by **Near me** or start their own. See [Programs and Chapters](/help/groups/programs-and-chapters) for the member's side of it. Next: [Channels](/help/groups/channels) and [plans and pricing](/help/spaces/plans-and-pricing). ### Find your people Plain answers for the hard parts of adult life: making friends, calming down, doomscrolling, and starting over in a new town. Each one points you at a small thing you can try this week. #### How to make friends as an adult https://frequencylocal.com/help/find-your-people/make-friends-as-an-adult Making friends after 30 is hard because the easy structures are gone. Here is what actually works, plus a small thing to try this week. You have a job, a phone full of contacts, and almost nobody to call on a Tuesday. That is the gap most adults hit, and it is not a character flaw. The structures that handed you friends for free, school, dorms, a first job with people your age, are gone, and nobody replaces them on purpose. ## Why is it so hard to make friends after 30? Because adult friendship needs three things at once, and adult life removes all three. Researchers who study how friendships form keep landing on the same list: repeated unplanned contact, a shared setting, and enough time for people to let their guard down. School and early jobs gave you all three without trying. After 30 you have to build them on purpose. That is the actual problem. Not that you are bad at people. The settings that made friendship automatic just stopped showing up in your week. ## What actually works? Pick one thing you already care about and do it on a regular schedule with the same small group of people. That is the whole formula. Same people, same thing, same time, repeated. - **Same people** beats meeting new people. A big mixer of strangers gives you twenty hellos and zero friends. Seeing the same six faces every week is how a hello turns into a friendship. - **Same time** removes the hardest part: deciding. If it is every Thursday at 7, you never have to talk yourself into it. - **Same thing** gives you something to do with your hands and mouth so the first awkward five minutes have a job to do. This is what a **Circle** is built to be. A small group near you, organized around one thing you practice, with a standing time to meet. You do not have to host it or build anything. You just show up. ## What can I do this week? Start one small repeatable thing. You do not need a new social life by Friday. You need one act you can repeat. The **Spirit** practices are the ones about connection and belonging: small, real-world acts you do with other people. Browse them and pick one that does not make you cringe. [See the Spirit practices](/discover/practices/pillar/spirit) Then [find a Circle near you](/help/getting-started/join-a-circle) and put the next meeting in your calendar. Showing up once is the whole thing. The friendships come from showing up again. ## Questions people ask ### Is it normal to have no close friends as an adult? Yes, and it is common. Plenty of capable, well-liked people reach their 30s and 40s with a full contact list and nobody to call. The friendships did not fail. The weekly settings that grow them disappeared. You can rebuild those settings. ### How long does it take to make a real friend? Longer than one coffee and shorter than you fear. The honest answer from the research is that closeness tracks hours spent together, and most of those hours need to be the unplanned, low-stakes kind. A standing weekly group is the fastest way to stack them, which is why same-people-same-time beats one big event. ### What if I am too shy or too busy? Shy is fine. A Circle does the hard part for you: there is a reason to be there and a thing to do, so you are not making conversation from a cold start. Busy is fine too. One hour, once a week, on a fixed night you stop renegotiating, is the smallest version that still works. #### How to calm down fast when you can't switch off https://frequencylocal.com/help/find-your-people/how-to-calm-down-fast Wired and tired at the same time? Here is a 60-second way to calm down fast, why it works, and how to make it stick. It is late, you are exhausted, and you still cannot switch off. Your body is running like there is a deadline when the only thing in front of you is bed. Wired and tired at the same time is one of the most common complaints adults have, and it is not in your head. It is in your breath. ## How do I calm down fast? Slow your exhale until it is longer than your breath in. That is the fastest lever you have, and it works in about a minute. Try this now: 1. Breathe in through your nose for a count of 4. 2. Breathe out slowly through your mouth for a count of 6. 3. Do that six times. That is about one minute. A longer exhale tells the body to ease off the gas. You might notice your shoulders drop a little by the third round. You might not. Either way, you have done the thing, and the thing is what counts. ## Why am I always wired but tired? Because the system that should switch off after a stressful day never gets the signal to stand down. Screens, news, and back-to-back demands keep it on low alert all day, so by night your body is still braced even though nothing is chasing you. Being tired does not turn that off. Only a clear "you are safe now" signal does, and slow breathing is the most reliable one you can send on purpose. That is why "just relax" never works. Relaxing is not a decision. It is a thing you do with your body, and the breath is the switch. ## How do I make it stick? Do one short calming practice at the same moment every day, before you need it. The 60-second breath above works in a crisis, but the real win is making it a habit so your baseline drops, not just your worst moments. The **Body** practices are the short, physical ones: breath, cold water, a walk, a two-minute reset you can do before your coffee. None of them ask for an hour or a mat or a mood. [See the Body practices](/discover/practices/pillar/body) When you want the timer to hold the space for you, [open Mindless](/on-air), set a couple of minutes, and let it count you down. The point is small and repeated, not long and perfect. ## Questions people ask ### What is the fastest way to calm down in the moment? A long, slow exhale. Make the out-breath longer than the in-breath for about a minute. You do not need an app, a quiet room, or a routine. You can do it at a red light or in a bathroom stall before a hard conversation. ### Why can't I switch off even when I'm exhausted? Tired and calm are two different states. Exhaustion is low fuel. Wired is high alert. You can be both at once, which is the worst combination, because the alert keeps you from using the rest you desperately need. A calming signal, not more rest, is what breaks the loop. ### Does breathing really help or is it a placebo? It genuinely changes how your body runs, not just how you feel about it. Slowing the exhale is one of the few things you can consciously do that reaches the parts of your body you cannot usually boss around. We keep the science inside the practice pages and keep the surface simple: try it, and see if you feel steadier in a minute. #### High-functioning loneliness, when you're fine but not okay https://frequencylocal.com/help/find-your-people/high-functioning-loneliness You look fine on paper and still feel alone. Here is what high-functioning loneliness is, why it happens, and the smallest way out. You are employed, capable, and busy. From the outside nothing is wrong. And yet there is a quiet flatness to your week, a sense that you are surrounded by people and known by almost none of them. "I'm fine but I'm not okay" is the exact phrase a lot of people use, and it has a name: high-functioning loneliness. ## What is high-functioning loneliness? It is feeling alone while your life looks full. You keep up at work, you answer texts, you show up where you are supposed to, and underneath all of it you feel unseen. The function is real. So is the loneliness. They just live side by side. It is not depression, though it can slide toward it if it sits long enough. It is not being an introvert, which is about how you recharge, not whether you feel connected. It is the specific gap between how connected your life looks and how connected it feels. ## Why do I feel lonely when I'm not alone? Because being around people is not the same as being known by them. Loneliness tracks the quality of your connection, not the headcount. You can stand in a full office, a full group chat, and a full calendar and still go a whole week without one conversation where you felt like yourself. Three things tend to be missing at once: - Someone who would notice if you went quiet. - A place you are expected to show up, where your absence is felt. - A reason to be there that is not work. Modern life is very good at giving you contact and very bad at giving you those three. ## What is the smallest way out? Become a regular somewhere. Not a member of a hundred things. A regular at one. The cure for the "surrounded but unseen" feeling is a small group that would notice your empty chair. A **Circle** is exactly that: a handful of people near you, meeting on a standing schedule, around something you actually care about. Small enough that you are not a face in a crowd. Regular enough that you become known. [Find a Circle near you](/help/getting-started/join-a-circle) And the **Spirit** practices are the small connection acts that turn showing up into being known: the things you do with other people that build belonging a little at a time. [See the Spirit practices](/discover/practices/pillar/spirit) Start with one. Pick a place to be a regular. Belonging is not a feeling you find. It is a thing that grows when the same people keep seeing each other. ## Questions people ask ### Is high-functioning loneliness a real thing? It is a real and widely felt pattern, even though it is not a clinical diagnosis. The phrase names a specific experience: doing well by every outside measure and still feeling unseen. Naming it accurately is the first useful step, because you stop treating it as a personal failing and start treating it as a gap you can close. ### What's the difference between being lonely and being alone? Alone is a fact about who is in the room. Lonely is a feeling about whether you are known. You can be alone and content, or in a crowd and lonely. That is why more events and more contacts often do not help: they add company without adding closeness. ### Can you fix loneliness without forcing yourself to be social? You do not need to become a social butterfly. You need one small, regular setting where the same people see you over time. That is the opposite of forcing a big social life. It is the smallest, most repeatable version, and it is the one that actually works. #### How to stop doomscrolling (without quitting your phone) https://frequencylocal.com/help/find-your-people/how-to-stop-doomscrolling You doomscroll and you hate it. Here is why willpower fails, the one swap that works, and a real thing to do instead. You pick up your phone to check one thing and surface 40 minutes later, foggy and a little worse. You know it is happening while it happens. You hate it. And tonight you will probably do it again. Wanting to stop is not the missing piece. You already want to stop. ## How do I stop doomscrolling? Replace the scroll, do not just resist it. Willpower loses to a feed because the feed is engineered to win, and an empty hand reaches for the nearest thing. Give the hand and the moment something else to do. The swap that works: 1. Notice the reach. You are tired, bored, or anxious, and your hand finds the phone. 2. Do one 2-minute thing instead. Step outside. Drink a glass of water slowly. Do six slow breaths. Text one real person a real sentence. 3. Then decide whether you still want the phone. Usually the urge has passed. You are not fighting the feed with discipline. You are beating it to the moment. ## Why is doomscrolling so hard to quit? Because the feed is not a habit, it is a slot machine. It hands you an unpredictable trickle of news, outrage, and novelty, and unpredictable rewards are the single most addictive pattern there is. Your brain keeps pulling the lever because it never knows which pull pays off. That is why "just use it less" fails. You are not weak. You are up against a system built by thousands of people to keep you pulling. The way out is not a stronger you. It is a better thing to reach for. ## What do I do instead? Build a short, repeatable real-world act you can reach for when the urge hits, and a place to put the time the feed was eating. The feed fills a hole. Fill it on purpose instead. The **Mind** practices are the ones for attention and headspace: short resets that give your mind somewhere to go that is not the scroll. Two minutes, no app required, nothing mystical. [See the Mind practices](/discover/practices/pillar/mind) When you want a clean replacement for the bedtime scroll, [open Mindless](/on-air), set two minutes, and let the timer hold the moment instead of the feed. And the bigger fix for the feed is the thing the feed was a poor substitute for: real people, in a room, on a regular night. [Find a Circle near you](/help/getting-started/join-a-circle). ## Questions people ask ### Does a dopamine detox actually work? Not the way the internet sells it. You cannot drain and reset your brain over a weekend. What does work is smaller and less dramatic: cut the easy access, and put something real in the gap. The goal is not zero stimulation. It is swapping the slot machine for things that actually leave you better. ### How do I stop scrolling at night specifically? Give the last 10 minutes before bed a fixed job that is not the phone. A short timer, a few slow breaths, or simply charging the phone in another room. Night scrolling thrives on having nothing else queued up, so queue up one small thing. ### Do I have to quit social media completely? No, and most people who try to quit cold turkey bounce right back. The realistic move is to make the feed less automatic and your real life more available. Beat the reach to the moment, and put the reclaimed time somewhere that gives back. #### How to meet people in a new city https://frequencylocal.com/help/find-your-people/meet-people-in-a-new-city You moved and you don't know anyone. Here is the fastest honest way to meet people in a new city and find your footing. You moved. The boxes are unpacked, the job is fine, and on a Friday night you realize you do not have a single person to call. Moving somewhere new and knowing no one is one of the loneliest stretches of adult life, and it is completely normal to feel unmoored in it. The good news is that a new city is also the easiest place to start fresh, because nobody has a fixed idea of you yet. ## How do I meet people in a new city? Pick one recurring thing and become a regular at it fast. Do not try to meet the whole city. Find one small group that meets on a schedule and show up to it twice before you decide anything. The first weeks are about putting yourself in the same room more than once: - **Choose recurring over one-off.** A weekly group beats a one-time event every time, because friendship needs repeats, and a new city gives you no repeats by default. You have to manufacture them. - **Show up twice before you judge it.** The first time anywhere new is awkward for everyone. The second time is when faces start to feel familiar. Most people quit after one and conclude the city is cold. - **Lead with the activity, not with making friends.** It is far easier to walk in for a thing to do than to walk in to make friends. The friends come as a side effect. ## Why is it so hard to make friends in a new town? Because you arrive with zero of the repeated contact that friendship runs on. Back home you had years of small overlaps: the same gym, the same neighbors, the same faces at the same places. A new city wipes all of that to zero on day one. It is not that the people are unfriendly. You just have not been in the same room as anyone twice yet. That gap closes faster than it feels like it will, but only if you build the repeats on purpose. ## What do I do first? Find one Circle near your new place and commit to the next two meetings. A **Circle** is a small local group on a standing schedule, which is exactly the recurring repeat a new city does not hand you for free. [Find a Circle near you](/help/getting-started/join-a-circle) Then lower the bar for actually showing up. The **Expression** practices are the ones about putting yourself out there in small, doable ways: introducing yourself, inviting one person, saying the thing. They make walking into a new room less of a cold start. [See the Expression practices](/discover/practices/pillar/expression) You do not have to rebuild a whole social life this month. You have to show up twice to one thing. That is how a new city stops being a place you live and starts being home. ## Questions people ask ### How long does it take to feel at home in a new city? Longer than the move and sooner than you fear, usually a few months of regular contact rather than years. The clock starts when you become a regular somewhere, not when the lease starts. People who join one recurring group early feel settled far faster than people who wait to "get around to it." ### What's the best way to meet people if I work from home? Build the contact your commute and office used to provide. With no workplace handing you faces, a standing weekly group is not a nice-to-have, it is the main way you will meet anyone at all. Put one recurring thing in your week and protect it like a meeting. ### I'm an introvert and new in town. Where do I even start? Start with one small group built around something you already like, and give yourself permission to just attend, not perform. You do not need to work the room. You need to be in the same small room twice. Quiet regulars become known too. ### The Quest Zaps, Gems, ranks, and how showing up earns rewards. #### Zaps and Gems explained https://frequencylocal.com/help/the-quest/zaps-and-gems The two currencies, how you earn them, and what they are for. Frequency's game is called **The Quest**: a light, seasonal game that rewards real community. There are two currencies, split by where the activity happens. The simple rule: anything you do in the real world earns **Zaps**; anything you do online earns **Gems**. ## Zaps: the real-world currency You earn **Zaps** for getting out into the world: going to gatherings, inviting someone new, hosting, outreach, and logging your practices. Zaps are your seasonal score. They convert into Gems when the season ends and they feed your lifetime Amplitude. Your **rank** is a separate thing, earned by finishing [Journeys](/help/the-quest/your-journey), not by piling up Zaps. Logging a practice never hits a cap; a few other actions have a sensible daily limit so the day stays about showing up, not farming. Roughly what things are worth (the biggest rewards live off the screen): - Found or start a Circle: **100** - Finish a Journey: **75** (plus a Trophy) - Host an event: **60** - Expression Challenge, in person at a Circle: **50** - A verified event check-in: **25** - An outreach task (a flyer or QR code): **20** - Log a practice: **10**, **15**, or **25**, set by how often the practice is meant to be done (daily, three times a week, or weekly) **Every practice you log earns Zaps**, whether it is tied to a Circle or it is just your own. The practice is the real-world doing; the log is the record of it. Zaps reset each season, so every season is a fresh climb. ## Gems: the online currency You earn **Gems** for keeping the community warm between gatherings: welcoming newcomers, posting, replying, reacting, and showing up day to day. They are small and **capped per day** so they cannot be farmed, and they are the currency you **spend** in the Vault on titles, cosmetics, and more. For example: - Welcome a newcomer: **8** (up to 3 a day) - RSVP to an event, or join a Circle: **5** - Post: **3** (up to 5 a day) - Comment or reply: **2** (up to 8 a day) - Share: **2** (up to 5 a day) - Daily presence: **2** (once a day) - React: **1** (up to 8 a day) Unlike Zaps, Gems never reset. Two numbers track them: your **earned** total only ever goes up, and your **spendable** balance is that total minus whatever you have spent. ## Make something others use When you publish a Journey, an event, or a practice, you get a small Gem token right away. The bigger reward comes later: when another member actually **uses** what you made (adopts your Journey, logs your practice, or RSVPs to your event), you earn the real payout in both Zaps and Gems. Publish a Journey and you will see "you'll earn when a member uses this." When it happens, the reward lands as a notification. ## See exactly how you earned Your Vault keeps a running **Zaps, Gems and streaks log**. Open it from the Vault ("How you earned") to see every Gem and Zap you have banked, what earned it, and when, plus your live streaks. Even finishing a challenge or a Journey pays you in the currency that matches what you actually did. ## How they connect At the end of each season, your Zaps convert into Gems at a flat **5 to 1**, the same rate for everyone. So the real-world doing (Zaps) turns into the durable, spendable reward (Gems) over time. Your Zaps also feed **Amplitude**, your lifetime total. Season Zaps reset; Amplitude never does. Hosting-class acts (hosting an event, running a program, founding or activating a Circle) count double toward it. You will see it next to your rank, like "Adept · 14,200". ## The one thing to remember The Quest is not the point; it is the nudge. Everything of real value rewards the same thing: showing up for your people in the real world. #### Season ranks https://frequencylocal.com/help/the-quest/season-ranks How finishing Journeys moves you up the ranks each season. Ranks are your standing in the current season of **The Quest**, earned by finishing Journeys. There are four ranks, and each one maps directly to how many Journeys you completed this season. ## The ranks - **Ghost**: just arrived. Everyone starts here. - **Initiate**: finish your first Journey. - **Adept**: finish two Journeys. - **Master**: finish all three Journeys. Your rank advances automatically the moment you finish a Journey. There is no Zap threshold to hit and no manual recognition required. Finish the work and the rank follows. ## What finishing a Journey earns When you complete a Journey you earn: - **+75 Zaps** - **A Pillar Trophy** for that Journey (Mind, Body, or Spirit) Each Journey is capped by an **Expression Challenge**: sharing what you practiced with your community. Completing the Expression Challenge is required to finish the Journey. It pays an extra **+50 Zaps** if you do it in person at a Circle gathering, or **+30 Gems** if you post it solo online. ## Finish all three: the Certificate Reach **Master** by finishing all three Journeys and you earn the **Certificate**, the season's capstone. It is a unique cosmetic plus **100 Gems**, on top of your three Trophies. It is the one thing that says you went the whole way this season. ## Seasons reset (your Gems and Trophies don't) A season runs for 13 weeks, then resets so everyone gets a fresh start. When it does, your season Zaps convert into **Gems** at 5 to 1: the durable, spendable currency that sticks with you. Your Trophies, Amplitude total, and lifetime Gems carry over too. The season is the "doing." Gems and Trophies are what you keep. ## Amplitude: the number that never resets Your season rank goes back to Ghost each reset, but every Zap you have ever earned feeds **Amplitude**, your lifetime total. It only ever goes up. Hosting-class acts (hosting, running a program, founding or activating a Circle) count double toward it. Crossing big totals (1,000, then 5,000, and beyond) mints a permanent Award into your Vault. Want to know what counts? See [Zaps & Gems](/help/the-quest/zaps-and-gems). #### QR codes & checking in https://frequencylocal.com/help/the-quest/qr-check-ins Scan a Frequency code to earn, and share your own code to connect. Frequency codes turn showing up in the real world into Zaps. Scan one to check in and earn; share your own code so people you meet can find you. ## Scanning a code to earn You'll see Frequency QR codes on posters, plaques, and at events. - Point your phone's camera at the code. No special app needed. - Some plaques and stickers are also **NFC tags**: just tap your phone to them (no camera needed) and the same page opens. - You'll land on a check-in page. Tap **Claim** to earn your **Zaps**. - A check-in also counts as a **verified practice**: proof you really showed up. Each code sets its own rules: some you can claim once, some every time you visit, and some are limited to the first set number of people. If a code has expired, you've already claimed it, or it's reached its limit, the page will tell you. Some codes are **location-aware**: you can only claim them while you're actually there. Your phone may ask to share your location when you tap **Claim**; if you're too far away (or don't share it), the page lets you know. ## Your personal code Open **My code** (from your account menu) to see your own QR. You have **one** personal code, and it does double duty. - **Connect:** it points to your profile, so anyone who scans it can send you a friend request or a message. - **Invite:** anyone who scans it and then joins Frequency is **credited to you**. It's your referral code too. - **Make it yours:** tap **Customize** to restyle it (colors, shape, logo), and **Download** to save it as a PNG or SVG, handy for a wallpaper, a name tag, or a slide when you're hosting. - **Contact card:** turn on **Contact card** to let people tap **Save contact** when they scan you, and it saves a vCard to their phone. You choose exactly what it shares (your photo, and optionally an email, phone, title, or website); nothing you don't fill in is included. ## Space and page codes People are not the only thing with a code. A Space, event, Journey, and other pages each have their own. Open the page and use its **QR** action to share that page's code: whoever scans it lands on that page, the code carries the page's own image, and anyone who joins Frequency through your share is credited to you. A business Space can also offer a **Save contact** card, so a scan saves the business to your phone. ## Partner codes Some codes belong to local **partners**. Scanning one opens that partner's current member offer at the counter. Partner codes reward you with the offer rather than a verified practice. ## Scavenger hunts & campaigns Sometimes a set of codes forms a **campaign**: a scavenger hunt. Scan the codes in the set (all of them, or any few, depending on the hunt) and you complete the challenge for a bonus Zap reward. - You'll find these alongside your other challenges under **The Quest → Challenges**, with a progress bar showing how many you've scanned. - Each code counts once, so revisiting the same one won't move the bar. Go find the next. #### Mindless, the practice timer https://frequencylocal.com/help/the-quest/on-air One timer, two modes. Be Still for the quiet sit, Get Moving for a walk, run, yoga or workout. Then collect your rewards, streak and next assignment. **Mindless** is where you do the practice, not just log it. Get out of your head, and into your life. One tap, the screen goes quiet, and it walks you through it. When you finish, the Quest pays you on the spot. One timer, two modes. **Be Still** is for sitting: a meditation, a breath set, a quiet timer with a note field. **Get Moving** is for the practices where you're actually moving: a walk, a run, a yoga flow, a workout, a stretch, a game of something. Same fullscreen quiet, same timer, same payout at the end. Pick a practice and Mindless opens in the mode that fits it, and you can switch. ## Tuning out Open it from the **Mindless button in the header** (it opens fullscreen, taking over the screen wherever you are on the site), from the **Start Practice** button on a timer practice in a Journey, from the Zap button (the **Mindless** row), from your home screen (the little lotus next to any practice), or from a practice page. Mindless opens already set to the right practice and its length, and it remembers your choices for next time. There is nothing to pick: it lands on today's practice when you have one to do, and on **Free Practice** once you've done it (or if you haven't adopted anything yet), so you can keep going as long as you like. You still get a say over how you do it: - **When you are on a Journey, its week drives the list.** Mindless shows the practices of your current Journey week plus the Anchor (the daily through-line), with a chip saying which week it is, **Week 2 of 4**, so the swap is never a mystery. Finish or leave the Journey and your own practices come straight back. - **The practice is chosen for you.** If you have a practice due today, Mindless opens on it so a tap starts it, banking the right log with the right length. Once today's practice is done, it opens on **Free Practice** so you can tune out any time you want. A "Logs as" line shows exactly which log you're banking. - **A mode: Be Still or Get Moving.** Mindless opens in the mode that fits the practice. You can switch. - **Be Still** is for sitting. *Meditate*, *Stillness*, and *Ritual* are quiet countdowns that frame the sit a little differently. *Breathe* gives you a guided breathing pattern with a visual to follow (see the patterns below). *Journal* runs the same quiet timer with a note field, so you can write while you sit. *Just Log* has no timer at all: jot a quick note about what you did, tap Log it, and you're done. - **Get Moving** is for moving. *Walk* and *Run* are timed blocks, with optional nudges every few minutes if you want them. *Yoga* and *Stretch* hold and transition with a cue when it's time to move, so you can keep your eyes closed and follow the sound. *Strength* runs work-and-rest rounds and counts you through them out loud, with Tabata (twenty on, ten off, eight rounds), EMOM (a round at the top of each minute) and AMRAP (one block, as many rounds as you fit) built in. *Play* is an open count-up: no target, no buzzer, start it, do the thing, stop when you're done. - **Minutes.** The timer starts at the practice's own length when it has one, and you can change it. Two is enough. Five is plenty. Use the stepper for anything up to a hundred and twenty. Then hit **Start Practice**. A short **five-second countdown** settles you in first, the same for Be Still and Get Moving, with the length you're about to do shown right below it (tap **Begin now** to start right away). If the person who built the practice left a **warm-up note**, it shows on screen as the timer counts you in, so you know how to set up before you begin. It's the same timer counting the lead-in and then your session. You can set the countdown to three, five, or ten seconds under **Sounds & Settings** (a practice can carry its own warm-up length too). While you're tuned out the screen stays awake and everything else gets out of the way. **Pause** if life interrupts (paused time doesn't count), and when the timer runs out, hit **Finish** to collect. Stop early and it still counts, as long as you got at least **halfway**: the day is logged, your streak holds, and you bank **one Zap** right then. The practice then reads **Continue Practice** wherever you'd log it (your home screen, a Journey, the Zap button), so you can pick up where you left off and collect the rest of the Zaps. Continue Practice picks it up at the time you had left, not from zero. Stop before halfway and nothing logs yet, so come back to it when you can. The practice is the point, not the clock. **Closed the tab mid-sit?** If your phone shuts the page while you're tuned out (a long walk with the screen off, a tab the browser drops), reopen Mindless and it offers to **Resume** right where you were, with the exact time you'd already done. Nothing is lost. ## A whole session, back to back Some Journey weeks group a few timed practices together (a warm-up, the main practice, a cooldown). When they do, you'll see **Start all as one session** on that group. Tap it and Mindless runs them one after another: finish the first, collect its rewards, and it rolls straight into the next warm-up. A small **"Practice 2 of 3"** line keeps your place. Each one still logs on its own and pays its own Zaps, so a session is just the same practices in a row without stopping to set up between them. Close the rewards on the last one and you're done. Want to stop partway? Leave any time; everything you finished is already banked. ## Breathing patterns (Be Still) When you pick *Breathe*, choose a pattern. A Breathe practice can also come with its pattern already chosen by whoever built it, so it opens ready to go; you can still switch to your own. - **Box**: four counts in, hold, out, hold. Steady under pressure. - **3X**: a big breath in, sip a little more, then one long letting go (the physiological sigh). The body's fastest reset. - **4-7-8**: long exhale. For winding down. - **Custom**: set your own counts with three sliders, three to eight seconds a phase. Skip the hold entirely if that suits your body better. Want sound or touch instead of watching the screen? Turn on the **bell** (it rings at each phase change, or each minute on the plain timer) and pick its voice: Soft, Low, or Bowl. Or turn on **vibration**. Both stay off unless you choose them, and your choices are remembered. While you breathe, the number in the middle of the rings counts each phase down with you. Want a soft background instead of silence? Under **Sounds & Settings**, pick an **Ambient** loop: Forest, Ocean, or Drift. Tap one to hear it, and it plays low under the whole sit, fading in as you start and out when you finish. Off by default, and remembered once you choose. Follow the rings: they grow when you breathe in, rest while you hold, and settle as you let go. ## Cues while you move (Get Moving) In Get Moving you get **audio cues** so you don't have to watch the screen: a sound to start, sounds at each interval or transition, and a sound at the end. Turn on interval reminders for a nudge every few minutes on a walk or run, follow the cue to switch sides on a stretch or move to the next hold in a yoga flow, or let Strength count you through each work-and-rest round. The screen stays awake the whole time. **Pause** if life interrupts, and **Finish** to collect, same as a sit. ## The reveal When the timer ends, swipe through four screens: 1. **Rewards.** Your Zaps land, then any bonuses stack up one by one: Full Day, Welcome Back, and the occasional surprise. 2. **Streak.** Watch the number tick over, see how far the next milestone is, and check your banked freezes. 3. **Stats.** This sit, your airtime today and all-time, how deep you are on this practice, and your Amplitude. 4. **Dispatch from Vera.** Your next assignment: the next step on your Journey, a challenge you can close out, or where to show up this week. One per day; it stays saved. Find every past one under **Past Dispatches** on the Mindless screen. When you reach the last card, one more swipe sends it off the screen and you're back where you started. In a hurry? Pull any card straight down and the whole thing slides away. Already logged that practice today? The extra sit still banks airtime, and your streak holds. Nothing pays twice, and nothing is lost. #### Moving practices, now part of Mindless https://frequencylocal.com/help/the-quest/movement Walks, runs, yoga, strength, stretch and play moved into Mindless as the Get Moving mode. One timer, two modes. There's no separate timer for moving practices anymore. They live inside **[Mindless](/help/the-quest/on-air)** now, as the **Get Moving** mode. One timer, two modes. **Be Still** is for sitting: a meditation, a breath set, a quiet timer. **Get Moving** is for the practices where you're actually moving: a walk, a run, a yoga flow, a strength set, a stretch, or open play. Same fullscreen quiet, same payout at the end. Pick a moving practice and Mindless opens in Get Moving with the right mode and the practice's own length, ready to start. Whoever built the practice can set the whole thing up ahead of time, the mode, the length, and for a strength practice the full workout (Tabata, EMOM, AMRAP or a circuit, with the work, rest and rounds dialed in), so it opens preset and you just start. You can still tweak any of it before you begin. Or open Mindless and switch to Get Moving yourself. The full how-to, the modes, the cues, and how it logs are all on the **[Mindless page](/help/the-quest/on-air)**. #### Your Journey https://frequencylocal.com/help/the-quest/your-journey Each season gives you three Journeys. Do the practices, share what shifted, and finish to climb the ranks. A **Journey** is a guided run of **Practices** that moves through all four **Pillars**: Mind, Body, Spirit, and Expression. Every season of **The Quest** gives you three Journeys, and they run in sequence, about four weeks each. ## Start one Open **My Quest** and pick the Journey that's open this stretch of the season. You can walk it on your own or with your Circle. Starting is always free. Each Journey is live for about four weeks, and the practices are short, real-world things you can actually fit into a day. ## How you finish A Journey is finished when two things are true inside its four-week window: 1. You **logged one of its Practices on at least 14 different days**. Not 14 in a row, and not all in one weekend. The point is the rhythm: showing up most days for a few weeks. 2. You **completed its Expression Challenge** (below). That's it. No lessons to grind and no quiz at the end. The work is the practice, done often enough to stick. ## The Expression Challenge Each Journey closes with an **Expression Challenge**: share what you practiced with your community. You can do it two ways, and you choose: - **In person at a Circle gathering** pays **+50 Zaps**. - **Posted solo online** pays **+30 Gems**. Completing the Expression Challenge is required to finish the Journey. It's the part where the practice turns into something other people can see. ## What finishing earns The moment a Journey is finished you earn: - **+75 Zaps** - **A Pillar Trophy** for that Journey (Mind, Body, or Spirit) And your **season rank** moves on its own: one Journey makes you **Initiate**, two makes you **Adept**, all three makes you **Master**. Finish all three and you also earn the **Certificate**, the season capstone (a unique cosmetic plus 100 Gems). Finish the work and the rank follows. See [Season ranks](/help/the-quest/season-ranks) for the full ladder. ## Doing it with your Circle You can walk a Journey alongside the people in your Circle, practicing the same things over the same weeks and doing your Expression Challenges together at a gathering. Nobody is ranked against their Circle, and the practices are better with company. #### Streaks https://frequencylocal.com/help/the-quest/streaks How your daily practice streak works, the reserve that forgives a slip, the rest you can plan, and the rewards for showing up. Your **streak** is the number of days in a row you’ve logged a practice. It’s the heartbeat of Frequency (one small thing, every day) and it shows up front and centre on your home screen. One missed day won’t break it, and a planned rest doesn’t count against you. ## How it grows Log **any** practice and today counts. Do it again tomorrow and your streak ticks up. You only need one practice a day to keep it. Logging more is great, but it won’t double-count. A new badge lands at each checkpoint (**3, 7, 14, 30, 60, 100 and 365 days**) and each one pays **Zaps** (which drive your season rank). The further you go, the bigger the reward. ## Your reserve (one slip won’t break it) The streak is built to survive a normal life. You bank a small **reserve** of grace days (up to two), and if you miss a single day a reserve day bridges it the next time you log. So one slip never zeroes your streak. The rule is simple: **never miss twice.** Miss two days in a row and the streak starts fresh from one. Your best-ever streak stays on record either way, so nothing you built disappears. You bank a reserve day two ways: - Reach the **Week, Month, Century and Year** badges. - Buy one with **Gems** in the Vault, for the weeks you know are going to be busy. ## Resting (when you’re planning time off) Going away, sick, or just need a break? Open the **Leaderboard** (it lives in **The Vault**) and, under your streak, **set a rest**. The days you’re resting don’t count against the streak, so a planned break isn’t a miss. Rest runs up to two weeks; end it early whenever you’re ready, and log one practice to pick the streak back up right where it was. ## Picking it back up If the streak does reset, there’s no lost-streak lecture. The page reads **pick it back up today**, your best-ever streak is still there, and one practice starts day one again. If you’ve been away a week or more, your first practice back also pays a small **Welcome Back** bonus. ## Keeping it going If you haven’t logged yet today, your home screen notes that today isn’t logged yet so you don’t miss it by accident. Log one practice and you’re set until tomorrow. You can see your current streak, your best-ever streak, your reserve and the next badge to chase on the **Leaderboard**, in the consistency section under the shared goal. ## Practicing together A streak is yours, but it is better with company. Walk a Journey alongside the people in your Circle, practice the same things over the same weeks, and do your Expression Challenges together at a gathering. Nobody is ranked against their Circle. Showing up together is the point. #### Season challenges https://frequencylocal.com/help/the-quest/season-challenges The Expression Challenge that closes each Journey, and how it works. Every Journey in **The Quest** closes with an **Expression Challenge**: a moment to share what you practiced with the people around you. It is the capstone that finishes the Journey, not a separate goal you track alongside it. ## What an Expression Challenge is Each of the three seasonal Journeys (Mind / Body / Spirit) has one Expression Challenge attached to it. You complete it at the end of the Journey. It might be a reflection, a piece of creative work, a conversation, or something you make and bring to a Circle gathering. The prompt is specific to the Journey. Completing the Expression Challenge is **required to finish the Journey**. You cannot close out a Journey without it. ## What you earn An Expression Challenge pays based on how you complete it: - **In person at a Circle gathering**: +50 Zaps - **Posted solo online**: +30 Gems Sharing with your community earns the Zap reward because that act of presence is the whole point. Posting solo still counts and still pays, in the currency of online activity. ## How it works - **No signing up.** The Expression Challenge appears automatically on your Journey once you are in the final stretch. Complete it and your Journey closes. - **Progress is seasonal.** When the season resets, a new set of Journeys and Challenges begins. (Your Gems, Trophies, and Amplitude are safe; see [Season ranks](/help/the-quest/season-ranks).) ## The full picture Finishing a Journey (including its Expression Challenge) earns: - **+75 Zaps** - **A Pillar Trophy** for that Journey (Mind, Body, or Spirit) Finish all three Journeys and you reach **Master**, the highest rank for the season, and earn the **Certificate**: a unique cosmetic plus 100 Gems. See [Season ranks](/help/the-quest/season-ranks) for the full picture. ## Doing it with your Circle If your Circle is running the Journey together, the Expression Challenge can become a Circle moment: everyone shares their work at the same gathering. Your personal completion still records to your own progress. ## Scavenger hunts Some Expression Challenges are **code hunts**: a set of Frequency QR codes hidden around your city or an event. Scan them to complete the prompt; each code counts once. See [QR codes & checking in](/help/the-quest/qr-check-ins) for how scanning works. #### Achievements & badges https://frequencylocal.com/help/the-quest/achievements The permanent badges you collect for showing up: the firsts, the streak and Amplitude milestones, your Trophies, and the Certificate. Achievements are the **permanent badges** you collect on Frequency. Unlike season Zaps, they never reset; once a badge is yours, it's yours for good. They're the long record of who you've been in the community. The set is small on purpose, so each one means something. ## Where to find them Open **The Vault** and scroll to **Your Awards**. You'll see your whole collection: what you've earned, what's still locked, and your collection progress, sitting right beside your Trophy Case. ## How you earn them You don't apply for achievements; you earn them **automatically** the moment you qualify, and Frequency lets you know when one lands. Many also pay **Zaps** when they land, so a badge is often a bonus on top of the thing you already did. A few examples of the kind of thing that earns one: - **First Circle.** Join your first Circle. - **First Gathering.** Attend your first event. - **First Journey.** Finish your first Journey of the season. - **Streak milestones.** Keep a daily practice streak going to 3, 7, 14, 30, 60, 100, and 365 days. - **Amplitude milestones.** Cross big lifetime Zap totals (1,000, then 5,000, and beyond). ## The core set The collection is lean and deliberate. It is built from: - **Firsts**: your first Circle, first gathering, first Journey. - **Streak milestones**: the checkpoints on your daily practice streak. - **Amplitude milestones**: crossing big lifetime Zap totals. - **Pillar Trophies**: one for each Journey you finish (Mind, Body, Spirit). - **The Certificate**: the season capstone for finishing all three Journeys. ## Where your badges show Your badges ride with you. Recent ones appear on your **My Quest** dashboard, and your full collection lives in **The Vault** under Your Awards. Collecting them is never required; they're a record, not homework. #### The leaderboard https://frequencylocal.com/help/the-quest/leaderboard One shared goal first. Where people stand sits below it, scoped to your Circle and yours to opt out of. The leaderboard leads with one thing: a goal your Circle is filling **together**. Individual standings sit below it, start local, and are yours to step out of. You'll find it in **The Vault**, under your standing. ## The shared goal comes first At the top is a **collective goal**: the combined season Zaps of everyone in your scope, filling a shared milestone, with a count of how many people have chipped in. This is the headline because the season is something you do together, not a race to beat your friends. Even if you hide yourself from the board below, your Zaps still count toward this goal. ## Where people stand Below the shared goal is the individual board. Two controls shape it. **Scope** decides who you're compared with. It stays local on purpose: the people you actually practice with, not the whole world. There is no global board. - **Circle** (the default): people in your circles. - **Hub**: everyone across your [hub](/help/groups/hubs), the cluster of nearby Circles. **Track** decides what the board ranks by. - **Zaps**: season Zaps, the real-world showing up. - **Consistency**: your daily practice streak, so the steady person who shows up every day leads on showing up, not only on raw output. Each row shows the member's standing on the active track, their streak, and their current [season rank](/help/the-quest/season-ranks). Your own row is highlighted. ## You can step off the board Ranking is opt-in by feel. One tap on **Hide me from the board** removes your row from the list. You still count toward the shared goal up top, you just don't appear as a row. Tap again to show yourself any time. ## The board inside a Circle is a different thing Your Circle has its own **Circle Stats** tab, and the board on it does not rank anyone. It compares each member's week against **their own** usual week, so a beginner and a veteran can both be having a good one at the same time. There is no first place and no last place on it. Your usual week is the median of your last four weeks that had any activity, which means a quiet month never counts against you. Each row carries a plain label instead of a number: *Above usual*, *Usual week*, *Lighter week*, *Back this week*, or *No usual week yet* if you have not been around long enough for us to have one to compare with. The Vault board described above still works the way it always has. The two are separate on purpose: one is the season scoreboard, the other is a read on how your Circle is doing this week. ## A fresh race every season The season standings reset when the season does, so nobody is permanently out of reach and every season is a new climb. Your [rank](/help/the-quest/season-ranks) comes from the Journeys you finish, and what the Zaps measure is real-world showing up. The leaderboard isn't the Quest, it's the scoreboard for the part of life that happens off the screen. ### Finding & messaging people Find members, add friends, and start conversations. #### Finding people & Circles https://frequencylocal.com/help/connecting/find-people Browse the directory and search by location. The directory is how you find members and Circles: by topic, and by place. ## Browsing - See members and Circles, and open anyone's profile to learn a bit about them. - Each profile shows who someone is in the community; from there you can send a [friend request](/help/connecting/friends). ## Finding people near you - The Community directory can put **people nearby first**, each one shown with a soft area label like "Nearby" or "Your area," never a distance or a pin. - Start typing a city or town and it autocompletes, then shows Circles near that place. You can also search around your own location. - You control all of this under **Settings → Connections & Location**: who can find you, how precise it is, and your own findability radius (see [Your settings](/help/getting-started/your-settings)). ## My Contacts My Contacts is your own private address book: people you have met and logged, scanned from a card or a poster, imported from Google, or added by hand. Only you can see them. - **Import from Google** brings your Google contacts in with one tap. Choose **Import from Google**, pick your Google account, and the people saved there land in My Contacts. Anyone already in your book is skipped, so it is safe to run more than once. Frequency only reads your contacts, never your email, and stores nothing from Google beyond the contacts you bring over. - When someone in your contacts turns out to be a member too, Frequency spots it (by a matching email or phone) and shows a **merge** prompt at the top of My Contacts. - **Merge** links the two. Their live member profile fills in the card, and the details you logged plus your notes stay exactly as you wrote them. A merged contact gets an **On Frequency** tag. - The private details you logged also show up on that member's profile, in a card only you can see. Nobody else knows you kept a contact for them. - If it is not the same person, **Dismiss** the prompt and it stays quiet. - Open a contact to see a **Timeline** of what you've logged with them, newest first, so your history with someone is in one place. - Before you reach out, use **Prep brief** and Vera writes a short read from what you've saved: who they are, your history, and one way to start. Vera never sends anything for you. ## A note on privacy **Frequency never shares anyone's exact location.** You only ever see a member as a fuzzed area (about a mile across) or their city, never precise coordinates or a pin on a map, and the same is true of how you appear to others. You decide your own visibility, and **Ghost mode** hides you from proximity entirely whenever you want. So you can find who's nearby without anyone being pinpointed. #### Friends https://frequencylocal.com/help/connecting/friends Send and accept friend requests, invite new people, and why they matter for messaging. Friends are your direct connections on Frequency. Adding someone also opens private messaging with them. ## How it works - **Send a request** from someone's profile. They'll see it as an incoming request. - **Accept or decline** requests sent to you. Your **Friends** page shows incoming, outgoing, and accepted connections, with a **People · Contacts** switch (People is your friends; Contacts is your personal rolodex of people you've met). - Once you're friends, you can start a [direct message or group thread](/help/connecting/messages) together. ## Your orbit Frequency keeps your relationships alive instead of letting them pile up as a dead list. Your friends are grouped by how close you are right now (your **Inner, Middle, and Outer orbit**) based on the real things you share, like Circles you're both in and events you've both shown up to. When a friendship has drifted to your Outer orbit, you'll see a gentle **"say hi"** nudge. None of this is a score anyone else can see. It's just your own private way of remembering who to reconnect with. You may also see **"People you keep crossing paths with"**: folks who share your Circles or events but you haven't connected with yet. One tap sends them a request. (Your steward can turn these features on or off for the community.) ## Introduce two friends Know two people who should meet? On your Friends page, **introduce them**: pick two of your friends and add a line about why they'd click. They'll each see that you thought of them, and when they connect, **you earn Gems** for bringing two people together. Your Friends page also keeps a little inbox of the introductions you've made and the ones made for you. It's the most valuable thing you can do here: knitting the community together, one introduction at a time. ## A shared history, remembered for you When you open a friend's profile, Frequency shows **how you're connected** (when you met, when you became friends, and the events you've both shown up to) built automatically from what you actually do together, so you never have to write any of it down. It's your own private memory of the relationship. ## Invite people in Use **Invite friends** (from your account menu or the top of your Friends page) to bring new people to Frequency. You'll get a personal invite link and a QR code you can copy, share, or show in person. When someone joins through your link, you're connected automatically and you earn Zaps for the introduction. ## Good to know - You need to be friends before you can DM someone: this keeps private messages consensual, not a free-for-all. - Pending requests sit quietly until they're accepted; there's no pressure either way. - Removing a friend is always your call. #### Messages & rooms https://frequencylocal.com/help/connecting/messages Direct messages, group threads, and chat rooms. Frequency has a few ways to talk directly, beyond posting in your feed. ## Direct messages - **DMs are 1:1.** One person, one thread. You need to be [friends](/help/connecting/friends) with someone before starting a DM, so add them first. ## Rooms (group chats) - A **group chat is a private room**: start one and add the people you want. - **Rooms** are ongoing group spaces, distinct from one-off DMs. Crew members (the membership) and community leaders (Hosts and up) can also create open/shared rooms. - **Channel rooms.** Every [Channel](/help/groups/channels) has one open room. Anyone can read it; tune into the Channel to post. You'll see the rooms you're tuned into in your Messages, and an **Open room** button on each Channel. ## Who's around A small **green dot** on someone's avatar means they're active right now, so you can see who's around to chat at a glance, in your messages and across the directory. ## Search a room Open any room and tap **Search** in the header to find past messages. It searches by *meaning*, not just exact words, so "the hike on Saturday" surfaces the right thread even if it was worded differently. ## Tips - Use DMs for the personal stuff and your feed or Circle for things the whole group should see. - Notifications keep you on top of replies; tune them in [Settings](/help/getting-started/notifications). #### Search https://frequencylocal.com/help/connecting/search Find people, Circles, places, and more across Frequency. Search helps you jump straight to what you're looking for instead of browsing for it. ## What you can find - **People**: members by name or handle. - **Places**: jump straight to a part of Frequency by name, like the Market, Housing, or the Frequency Store. Matching places lead the results in a **Go to** group. - **Circles**: groups by name or topic. - Other content across the community. ## Tips - Searching for a person? Their **handle** is the most reliable way to land on the right profile. - Looking for a group near you? The [directory's location search](/help/connecting/find-people) is better for "what's around me," while search is better for "I know what it's called." - Looking for how-to answers about Frequency itself? That's what this **help center** is for; use the search box at the top of help. #### Buying, selling & sharing https://frequencylocal.com/help/connecting/marketplace Swap and share with neighbors, plus housing, the community Market, and the Frequency Store. Frequency has a few places where the community trades, shares, and finds what it needs. There are a few areas: **Classifieds** to swap or give things away, **Housing** for rentals and roommates, the **Market** where members and businesses sell, **Events** for paid and free gatherings nearby, and the **Frequency Store** for Frequency's own merch and passes. The area bar at the top moves you between them, and each area opens with a search bar right under the banner. Classifieds and Housing are no-fee and connect-only. No money changes hands in the app. You reach the person and arrange the rest offline. ## Classifieds - Open **Classifieds** at `/classifieds` to see what's around. - Filter by type: **Offering**, **Free**, **To lend**, or **Looking for**. - Tap **Near me** to sort by distance using your device location. The closest show first. - **Post a listing** with a title, a type, and a few details. Add a price in plain words ("$20", "a trade", "free"). There's no checkout. Edit it anytime, or mark it claimed or closed when it's done. ## Housing - Open **Housing** to browse rentals, sublets, and rooms with a roommate. - Browse by **category** along the top (house, apartment, room, and more), or open **Roommates** for matches. Narrow further by price and amenities in the filters. - **List housing** with the type, the rent, and the basics. Contact stays in messages, like Classifieds. - **Find a roommate** opens roommate matches in two tabs: **Rooms** shows places looking for a roommate, and **People** shows other members searching too. Tell us your budget, city, and how you like to live, and the Resonance engine suggests matches, the same matching that powers introductions. It is opt-in, so you stay in control. - Each match says **why it fits** in plain words, like "Budget fits" or "Similar lifestyle," next to the overall match. Your budget and answers stay private; matches only ever see the match itself. - Tap the **heart** on any home to keep it, then open **Saved** at the top of Housing to come back to your list. If you listed a place, you can now **edit** it from its page. ## Events - Open **Events** to see paid and free gatherings nearby, from community Circles and Hosts. - Search from the top, then filter by category, date, price, and more, and sort by soonest, most going, or nearest. - **RSVP** to a free event or grab a **ticket** for a paid one. It shows up in your account. ## Market and Frequency Store - The **Market** is where members and businesses sell. Open a storefront to list your first product, then manage it and set up payouts from **My storefront**. - The **Frequency Store** is Frequency's own store for merch, event passes, and retreats. - Anything you buy shows up under **My orders** in your account menu. ## On a listing - **Contact the seller** opens a message and, if you want, lets you **make an offer**. The seller sees it in their messages. The highest offer so far shows on the listing so everyone knows where things stand. No payment happens in the app; you arrange that offline. - **Item details** on the right spell out the specifics the seller added, like condition, brand, or size. - **Pickup area** shows the general spot on a map. The exact address stays private until the seller shares it with you, so a listing never puts someone's front door on a public page. - **QR & Link** gives you a code and a link that open the listing directly, handy for sharing it. ## Making contact - A Classifieds or Housing listing links to the poster's profile, where you can reach out and arrange the details. - Every listing has a **Questions** box. Ask in the open and the answer helps the next person too. The poster can reply there and add anything the listing left out. Keep it kind and local. This is mutual support first. ## Claiming a listing Sometimes Frequency posts a Classifieds or Housing listing for a neighbor and reaches out so they can take it over. If that's you, open the link we send, sign in, and the listing becomes yours to edit or close. A listing still waiting for its owner shows an **Unclaimed** tag on its card until someone claims it. ## A note on privacy Distance sorting works from your device location and shows only an approximate distance. Frequency never publishes your exact address or a listing's precise coordinates. Housing listings add one more dial: **address precision**. Your listing shows the city by default. You can choose to add the neighborhood, or share the street address, and the street address is only ever shown to signed-in members. Search engines and link previews always get the city, nothing closer. #### What people see about you https://frequencylocal.com/help/connecting/what-people-see-about-you What your profile reveals about the Circles, Spaces, and events you are part of, and who sees what. Your profile shows what you have built and where you show up. It does not show everything about you to everyone. Three different people looking at the same profile see three different amounts. ## What anyone can see The things you have made public: Circles you host, Spaces you run, upcoming events you are hosting, and Journeys or Practices you have published. If it is already open to anyone on Frequency, it counts here. Private and invite-only groups never appear, and neither do drafts. A gathering you have not published is not on your profile. ## What a signed-in member can see The Circles the two of you are both in. This is about the two of you, so it changes depending on who is looking. Someone in none of your Circles sees none of them. ## What only you can see Your own full picture, on your own profile: everything you are part of, including the private groups nobody else sees listed. ## Why a number can be missing If a count would give away something you have kept private, it is left off rather than shown as zero. A blank is not a bug and it is not an empty life. It means there was nothing safe to say. ## If someone blocks you You stop seeing each other across Frequency, including the shared-Circles list. See [Blocking and deleting your account](/help/getting-started/safety-and-account). #### Your location & being found nearby https://frequencylocal.com/help/connecting/your-location Exactly what others can see, every control you have, and how live location works. Frequency helps people find community **near** them, which only works if you trust how your location is handled. So here's the deal, plainly: **we never share your exact location with anyone.** Not other members, not on maps. Others only ever see a coarse area or your city, and every control below is yours. Everything here lives in **Settings → Connections & Location**, and changes save instantly. ## Who can find you - **Ghost mode.** The master switch. One tap and you vanish from proximity and maps entirely; every other setting below is paused until you turn it off. - **Show me in the Community directory.** Whether you're listed in the member directory at all. - **Who can find me nearby.** No one, only your connections, or the whole community. This controls who can surface you by location. - **Discoverability radius.** Your own slider for how far away someone can be and still discover you. - **Feed reach.** A separate slider for how far your own **Nearby feed** casts, from just your block out to the wider region. It's only your starting point: when your area is quiet, we widen it on our own so your feed is never empty. ## How precisely you're shown You choose the most anyone can ever see: - **Hidden.** No one sees your location at all. - **City.** Others see only your city. - **Neighborhood.** Others see a fuzzed area about a mile across, never your exact spot. Proximity features need a home location, so if you haven't set your city on your profile yet, that's the first step. ## Live location (optional) By default, "near you" means near your **home city**. If you're traveling, or at a festival and wanting to find your people there, you can turn on **Live location**. Honest fine print, the same way the app says it: - **It's a snapshot, not a tracker.** Turning it on captures your position **once** via your browser; it updates when the app captures it again, not continuously. Treat it as "roughly where I was." - **Still never exact.** Your precision setting above applies exactly the same. Live or not, others see the fuzzed area or city you chose, never coordinates. - **It doesn't widen your audience.** "Who can find me nearby" still applies; going live never exposes you to anyone it wouldn't have before. - **One tap off.** Turning it off reverts to your home city. Ghost mode overrides it entirely, anytime. - **Use it thoughtfully.** Sharing where you are in real time always carries some risk. Enable it in communities you trust, and when in doubt, leave it off. ## Resonance matching (optional) Frequency can quietly find the few people you would most click with, from the Circles, Journeys, and practices you already share. It is **off by default**, and turning it on never exposes you: - **You opt in.** Nothing matches you until you turn on **Resonance matching** here. Say nothing and you are simply not in the pool. - **We only ever suggest.** Matches show up privately, just for you, on your Friends page. No one is told they were matched with you. - **No one is introduced until you both say yes.** Tapping "Introduce us" on a match records your yes and waits for theirs. An intro only happens once both of you say yes, and a person still writes and sends the hello. Nothing goes out automatically. - **Mute being suggested.** Stay in for your own matches but stop being suggested to other people, anytime. - **One tap off.** Turn matching off here whenever you like. ## What about maps? The map on a Circle's page plots the **Circle's public meeting spot and event venues**, never member locations. There are no member pins, period. #### Matching, astrology & romance https://frequencylocal.com/help/connecting/matching-and-romance The optional signals that shape who we suggest, and how romance mode works. Frequency suggests people you'd genuinely click with, built from real signals: the Circles you share, the people you both know, and the rhythms you keep. A couple of extra signals are **optional and off until you turn them on**, in **Settings, Connections & Location**. ## The astrology signal Turn this on and add your birth date, and we'll add a quiet note like *your signs click* to suggestions, but only for people who also opted in. It's a soft touch, never a verdict, and it never reorders your feed on its own. - **Your chart is worked out, never shown.** We build a birth chart from your birth date and use it to spot quiet overlaps. Nobody sees your birth date or your chart, and nobody gets a breakdown of the score. - **Both sides choose it.** You only ever see the astrology note next to someone who also turned it on. ## Romance mode If you're open to more than friendship, you can turn on **romance mode**. It's built to be calm and safe, not a dating-app grind. - **It's mutual, always.** You only ever appear to, and see, people who **also** turned romance mode on. Nobody who hasn't opted in is involved, and you're invisible in this lane to everyone who hasn't. - **Verified to appear.** You can browse here right away, but you'll only **appear to others** once you're verified. Verifying is easy and on-brand: [show up to an event](/help/groups/events) and check in at the door. That's it. - **No swiping.** There's no card stack to burn through. We surface a few people you already share Circles or connections with, in a clearly labeled "Open to connection" row on your feed. - **You're in control.** Turn it off anytime, and use the X to remove anyone you're not interested in. We won't suggest them again. ## Meeting safely However you connect, the safe way to meet is the Frequency way: **at a Circle or a public event**, around something you both care about. See [Meeting people safely](/help/safety/meeting-people-safely) for the full guide, and remember the promise we always keep: your exact location is never shared. #### Save someone by scanning their code https://frequencylocal.com/help/connecting/save-by-scanning Scan another member's personal Frequency code in person to keep them as a contact, pre-filled and stamped with where you met. Met someone at an event or around town? Scan their personal Frequency code and they land in **My Contacts**, ready for a follow-up. ## How it works - When you scan another member's personal code (the **Connect** code from their Zap button), Frequency saves them as a contact for you. - The contact is **pre-filled from their public profile**: their name, and their title if they chose to share it. Their photo shows automatically because the contact is linked to their profile. - It's stamped with **where and when you met**, the event or place if the code carried one, otherwise your city, plus the date. - Right after the scan, you land on their contact page, so you can **set a follow-up** in one tap. ## Private to you This is your own note that you met them. It works just like saving a business card: - The contact is **private**. Only you can see it. - The person you scanned is **not notified**, and they are not added to any mailing list. - Scan the same person again and Frequency updates your existing contact instead of making a duplicate. ## Find them later Your scanned contacts gather under the **QR Scan** tab in My Contacts. Open one to add a note, a tag, or a follow-up reminder, the same as any other contact. ## Good to know - You need to be signed in to save a contact by scanning. - Scanning your own code does nothing. - Want to grow your contacts another way? You can also [scan a business card](/help/connecting/find-people) or add someone by hand. #### Import your contacts from a CSV https://frequencylocal.com/help/connecting/import-contacts Bring a spreadsheet of people into My Contacts. Frequency matches your columns, shows a preview, and skips anyone you already have. Got a spreadsheet of people you want to keep track of? Upload it and they land in **My Contacts**, private to you. Frequency matches your columns to the right fields, shows you a preview, and skips anyone you already have. ## How do I import a CSV? Open **My Contacts**, choose **Import**, and follow the four steps. You can also go straight to **/network/contacts**. 1. **Upload** your CSV. A CSV is the "comma separated values" file that Google Contacts, your email app, or a spreadsheet exports. 2. **Check the columns.** Frequency reads your headers and lines each one up with a field like name, email, or phone. You confirm or fix any it got wrong. 3. **Preview.** You see exactly what will happen before anything saves: how many people are new, how many match someone you already have, and how many are skipped. 4. **Import.** Confirm, and your contacts are in. Nothing saves until you confirm at the preview step, so you can back out or fix the mapping at any point. ## Which columns does it understand? Frequency matches the common ones for you: name, email, phone, title, company, city, website, and social handles like Instagram, LinkedIn, and X, plus tags and notes. - Anything it recognizes is lined up automatically, marked so you can see it was a guess. - Anything unusual becomes a **custom field** that keeps its own label, or you can tell it to ignore that column. - If it isn't sure about a column, Vera suggests a match and you approve it. Vera only ever suggests from your real columns; it never makes up a field or reads anything you didn't upload. ## What happens if some people are already contacts? Frequency spots anyone you already have, by a matching email or phone, and won't make a duplicate. You choose what to do with a match: - **Skip** them and keep what you have (the default). - **Fill in the blanks** from the file without touching what you already wrote. - **Overwrite** your details with the ones in the file. The preview counts the matches before you commit, so there are no surprises. ## What if a few rows have problems? One bad row never stops the import. If a line is missing an email or has something that looks off, Frequency flags just that row, imports the rest, and tells you how many it set aside so you can fix them and run it again. ## Is my import private? Yes. Imported contacts go into your own address book, the same as a scanned card: - Only you can see them. - The people in the file are **not notified**, and they are **not** added to any mailing list. - Run the same file twice and Frequency updates your existing contacts instead of doubling them. ## Good to know - You need to be signed in to import. - Prefer another way? You can also [scan someone's code](/help/connecting/save-by-scanning), import from Google, or add a contact by hand (see [Finding people](/help/connecting/find-people)). - Run a business on Frequency? Bringing a list into your [Space's Contacts](/help/spaces/space-crm) works the same way, and that list stays sealed to your Space. ### Leading a Circle For the people who gather others: how to start a Circle, run the first night, and keep a group coming back. Structure, not charisma. #### How to start a Circle https://frequencylocal.com/help/leading/how-to-start-a-circle Pick one thing, set a standing time, recruit a co-host, and run a simple first night. You do not build a community. You host one Circle, and we hand you the format. You start a Circle by picking one thing you practice, setting a standing time, and inviting a handful of people to the first one. That is the whole move. You do not have to build a community from scratch or be a natural leader. You host one Circle, on a fixed night, and we hand you the format. ## What do I actually need to start? Three things, and none of them is charisma: - **One thing to do.** A practice, a walk, a discussion, a project. One Channel, one activity. Not a program. One repeatable thing. - **A standing time.** A fixed night and place, like "every Thursday at 7." The standing time does more work than anything else you will do. - **A few people.** You do not need a crowd. Four people who keep coming back beats twenty who came once. That is the kit. Everything below is how to use it. ## How do I create the Circle? 1. Open **Circles** and choose **Start a Circle**. 2. Pick the **Channel** it is built around (the one thing you practice together). 3. Name it plainly and say where and when it meets. A clear name and a standing time tell people exactly what they are walking into. 4. Set the first **gathering** with a date, time, and place so people have something concrete to RSVP to. 5. Invite your first handful directly, and share the Circle so others nearby can find it. You are now a **Host**. The role is earned by doing this, never bought. Your free membership includes hosting one Circle. To host more, join **Crew**: choosing "Start a Circle" offers a one-tap upgrade when you are at your first one, and you keep everything you have. Any member can **join** as many as they like. ## Set a standing time and do not move it Pick one night and keep it. The single biggest reason groups survive is that nobody has to decide each week whether it is happening. "Every Thursday at 7" is a structure. "Let's find a time that works for everyone" is how a group dies before it starts. Lock the night, put it on a recurring schedule, and let people build their week around it. ## Recruit a co-host before the first night Find one person to hold it with you. A co-host is the difference between a Circle that depends on you showing up perfectly and one that survives a week you are sick. They greet people when you are mid-conversation, they remember the oranges, and they keep the thing alive when life happens to you. Add them as a cohost so they can help run gatherings right alongside you. Do not host alone. ## Run a simple first night Keep the first gathering small and structured. A format people can predict is what makes them comfortable enough to come back. A first night that works: 1. **Welcome (5 minutes).** Greet people as they arrive. Open with a one-line round so everyone has spoken once. Keep it light. 2. **The thing (the bulk of the time).** Do the activity you came for. Let it carry the room. You are not performing; you are doing the practice alongside everyone. 3. **Close and lock the next one (5 minutes).** Thank people, then say the single most important sentence of the night: "Same time next week." Name the date out loud and make sure everyone knows when the next one is before they leave. End a little early rather than dragging it out. Leave people wanting the next one. ## Questions people ask ### How many people do I need for it to "work"? Three or four who come back. A small group that is reliable beats a big one that is flaky. Circles are meant to stay small enough that people are missed when they are not there, so do not chase numbers. When a Circle gets full, it seeds a new one nearby rather than growing into a crowd. ### What if nobody comes the first time? Run it anyway, with whoever shows, even if it is one person and you. A group that meets with two people this week and three next week is alive. The fizzle comes from canceling, not from a small turnout. See [why groups fizzle, and how to get the return](/help/leading/why-groups-fizzle). ### Running your Circle day to day Open your Circle and hit **Manage**. That is your console: one dashboard for the whole Circle, in tabs. Home opens on your message center, where you can look up any member and reach them directly. Events shows everything your Circle has coming up, and **Add an event** brings one of your existing events into the Circle: it keeps its RSVPs and its page, it just belongs here now. Settings holds the rest, including your roster, member roles, and who can find and join the Circle. The **Edit** button beside Manage is for the Circle itself: name, cover image (including where the photo sits when it gets cropped, and how tall the header stands), meeting details, and the rest. ### Can I hand my Circle to someone else? Yes. Open your Circle and find **Move this circle** in its settings. From there you can move it into another space you help run, or hand it to a person. If a space runs the Circle, the space's Circles console has the same **Move** control, plus one more option: take the Circle as your own. You get there from **Manage**, then **Circles**. Handing it to a person is an **offer**, not a move: they see it on the Circle and choose to accept or pass, and nothing changes until they accept. It stays yours the whole time, and you can take the offer back until they answer. A Circle carries its members, so it never lands on someone who did not agree to take it. When they accept, the Circle becomes theirs to host, and its members and anything it is running come along. It works in the other direction too. If you help run a space, open that Circles console and choose **Attach a circle you host** to bring one of your own Circles into the space. The Circle keeps its host and its members. Its gatherings join the space's calendar, and they stay on the Circle's own page as well, so nobody loses track of where to show up. Move the Circle out again and its gatherings leave with it. A space can also include a Circle with a membership. In the space's Memberships settings, each tier can name one Circle under **Circle access**. Join that membership and you are in the Circle while your membership is active; if it ends, you leave the Circle too, unless you had joined it on your own first. Your own joins are always yours to keep. ### Where do people find the Circles my space runs? On the space's own page, under **Circles**. Every Circle the space runs shows up there with its meeting place, how many people are in it, and how much room is left, and anyone can open one and join from there. A Circle you have set to unlisted stays off that page, so it is reachable only by its link. The tab appears once the space has a Circle someone could actually open, so a visitor is never sent to an empty page. You see it at every stage, even before you have made your first Circle, with a link through to the console. Everyone else sees it only once there is something behind it. ### Do I have to be an expert in the activity? No. You are the Host, not the teacher. Your job is to hold the time and welcome people, not to be the most skilled person in the room. Plenty of great Circles are run by someone learning the thing right alongside everyone else. ### How do I get people to the first gathering? Share your personal invite link. Every gathering gives you a link and a QR with your name on them, and the people you invite can RSVP without an account. Text it to a few friends, one at a time, and ask them plainly to come. Guests who RSVP, show up, or join land in your Contacts and earn you **Zaps** as a Connector, so the work of filling the room counts. See [Events & RSVPs](/help/groups/events). ### Who gets to find it, and who gets to come in Two separate settings, both under **Settings** on your Circle, and they do different jobs. Getting them mixed up is the usual reason a Circle is quieter than its Host expected. **Unlisted** decides whether people can FIND it. Leave it off and your Circle shows up in the directory, on the map, and in search. Turn it on and it disappears from all three, but anyone you send the link to can still open it. **Who can join** decides whether people can COME IN. - **Anyone can join** is the default, and it is the right one while you are filling the room. - **Members only** means you add people yourself. Nobody else sees inside. - **By invite only** means a link or a QR code is the only way in. - Circles a Space owns get three more: **Space team only** for the people who help run the Space, **Space members only** for anyone with an active membership in it, and **Included with a membership** if that Space sells one. The useful pairing most Hosts miss: leave the Circle **listed** and set who can join to **Members only**. Strangers find it by name, read what it is about, and ask to come. You keep the room shut until you say otherwise. ### Does it have to meet in person? No. A Circle can meet on a call, and many start virtual while the Host builds a local group. The standing time matters more than the room. Virtual is the default; in person is the bonus. ### How do I get my Circle onto the map? Set it to meet **in person** and fill in the city under **Place & Time**. That is enough: your Circle lands on the map at that city, and people browsing Around You can find it. If you want the pin somewhere more exact, drag it on the map in the same settings. A pin you place by hand always wins over the city, so you can move it to the park or the studio you actually meet at and it stays there. An online Circle has no pin, and that is on purpose. There is nowhere to turn up. Next: [why groups fizzle, and how to get the return](/help/leading/why-groups-fizzle). #### Why groups fizzle, and how to get the return https://frequencylocal.com/help/leading/why-groups-fizzle Groups fizzle from missing structure, not missing charisma. A standing time, a predictable format, and a shared load are what get people to come back. Groups fizzle because of missing structure, not missing charisma. The fix is not a more magnetic Host. It is a standing time people stop renegotiating, a format they can predict, and a load you do not carry alone. Get those three right and people come back. That is the whole game: the return. ## Why do most groups die? Because every meeting becomes a fresh decision. When the time, the place, or whether it is even happening is up for grabs each week, the group dies by a thousand small "maybe next times." Nobody quits on purpose. The structure just quietly stops holding, and attendance drifts to zero. The other common killer is one heroic Host doing everything until they burn out or get sick, and the group has no spine without them. ## What actually gets people to come back? Predictability. People return to what they do not have to decide about and do not have to brace for. Three things create that: - **A standing time that never moves.** "Every Thursday at 7." When the answer to "is it on?" is always yes, people stop deciding and start showing up. - **A format they can predict.** Same shape every week: arrive, do the thing, lock the next one. A predictable hour is a safe hour, and safe is what makes a shy person come a second time. - **The same small faces.** Circles stay small so people are missed when they are gone. Being missed is what turns a casual attendee into a regular. None of that requires you to be charming. It requires you to be consistent. ## How do I get the return, specifically? Treat the return as the thing you are actually building, and run these every week: 1. **Lock the next date before anyone leaves.** End each gathering by naming the next one out loud. The best time to fill next week is while this week is still in the room. 2. **Use the standing schedule and the reminders.** Set the gathering to recur so it shows up in feeds and calendars on its own, and let the automatic RSVP confirmations and calendar links do the nudging. Adding it to a calendar is the single best predictor that someone actually comes. 3. **Notice the empty seat, warmly.** When a regular misses, a short, no-guilt "good to have you back" when they return does more than any reminder. Missed, not monitored. 4. **Keep it the right size.** A Circle that gets too big loses the intimacy that makes people feel missed. When it fills, seed a new Circle nearby instead of growing into a crowd. ## How do I not burn out as the Host? Share the load. The fastest way to kill a group is to make it depend entirely on you. Recruit a **co-host** so the Circle survives a week you are out, and let willing regulars own small pieces: someone brings coffee, someone opens the space, someone messages people who have gone quiet. A Circle held by three people is far harder to kill than one held by a hero. ## Questions people ask ### My group started strong and then faded. What went wrong? Almost always the standing time slipped, or the format got improvised, or you were carrying it alone. Pick one fixed night, run the same simple shape every week, and recruit a co-host. The return comes from rhythm, not from a better opening week. ### Is a small turnout a sign I should quit? No. A small turnout is normal and survivable; canceling is what actually ends a group. Run it with whoever shows, lock the next date, and let consistency compound. Two reliable people this month can be six in three months. ### How do I restart a Circle that already went quiet? Set one new standing time, tell the old members the plain news ("we are back, same night every week, starting the 10th"), and run it whether two people come or ten. Do not apologize for the gap or wait for a perfect relaunch. A fixed night and a predictable format restart a group faster than any pep talk. For the mechanics of setting it up, see [how to start a Circle](/help/leading/how-to-start-a-circle). #### Circle roles https://frequencylocal.com/help/leading/circle-roles Host, Admin, Moderator, Member. What each one can do, how to hand one out, and what happens when someone leaves. Running a Circle on your own gets old. There are four roles, and you hand out three of them from your roster. ## The four roles | Role | What they can do | | :-- | :-- | | **Host** | Holds the circle. Everything an Admin does, and the Host is the only one who sets these roles. | | **Admin** | Runs the circle with you. Edits the settings, hands out tasks, sends a Dispatch, and messages any member. | | **Moderator** | Keeps the room in order. Sees the full roster and can message any member directly. | | **Member** | In the circle. Posts, shows up, takes part. | Everyone starts as a Member. Nobody is given anything until you give it to them. ## How to set someone's role Open your Circle, go to the **Members** tab, and pick the role beside their name. The change takes effect straight away and they keep it until you change it again. Only the Host sets roles. An Admin can do almost everything you can, and this is the one thing they cannot: it stops a circle's leadership from being handed around without the person who holds the circle knowing. ## The Host role works differently You do not assign Host. There is exactly one, it is you, and the only way it moves is if you hand the whole Circle to someone else. See [how to start a Circle](/help/leading/how-to-start-a-circle) for that. ## A role belongs to the membership, not the person Someone's role lives on their place in **this** Circle. Two things follow: - Being an Admin in one Circle gives them nothing in any other Circle, including ones run by the same Space. - If they leave the Circle, the role goes with them. Rejoining brings them back as a plain Member, so a role is never quietly waiting for someone who walked away. ## Who to make an Admin Someone who already shows up. The Circles that keep going are the ones where more than one person is on the hook for the next meetup, and the fastest way to get there is to ask the person who has never missed one. If you are not sure, Moderator is the smaller step: it lets someone keep an eye on the room without handing over your settings. ### Posting & sharing Share with your Circle, and what Dispatches are. #### Posts, reactions & comments https://frequencylocal.com/help/sharing/posts Share with your Circle and join the conversation. Posts are how you share a moment: a thought, a photo, a question, a heads-up. A post you write from your home [feed](/help/getting-started/your-feed) lands on your own wall and the community feed. Post from inside a Circle and it goes to that Circle instead. ## Posting Tap the **Zap button** to capture a moment, then pick a style: - **Post.** Say something to your people. - **Photo.** Snap what you're in the middle of. - **Note.** A quick journal jot: what happened, what you noticed. - **Connect.** Met someone? Capture their card to add them, or take a fresh profile pic of yourself right there. Want bold, lists, or links? Tap the little **Format** arrow under the text box and the writing tools unfold. From home, whatever you capture lands on your wall and the community feed. From inside a Circle, it shares with that Circle. ## Reacting & commenting - **React** to show you saw something and appreciated it: quick and low-effort. Your reaction lands the moment you tap, no waiting. - **Comment** to actually talk. **Add a comment** sits right under every post, so you can reply without an extra tap. The best Circles are the ones where people reply to each other. ## Tips - New to a Circle? A short intro post is a great first move. - Where a post lands depends on where you wrote it: home posts go to your wall and the community feed, Circle posts stay scoped to that Circle, so you can be yourself with your group. (Hosts can reach wider; see [Dispatches](/help/sharing/dispatches).) #### Dispatches https://frequencylocal.com/help/sharing/dispatches Wider announcements from Hosts and leadership. Dispatches are announcements that reach beyond a single Circle: the way Hosts and leadership share something important with a wider audience. ## What they can be - **Posts**: a straightforward announcement. - **Polls**: gather quick input from the community. - **Challenges**: a prompt to rally around. - **Articles**: longer reads. ## Interacting - You can **like and comment** on Dispatches, and **vote** on polls, just like other content. - You'll find them surfaced in your feed and on **Around You**. ## The Around You dashboard **Around You** (under Community in the left menu) is your at-a-glance view of everything happening around you, not just Dispatches. At the top you'll see the latest Dispatch or your next event, then quick counts (Dispatches, upcoming events, Circles, members), the full Dispatches feed, and side panels for **what's happening soon** and **new Circles to join**. It's the community counterpart to your Quest dashboard. ## Who can send a Dispatch Sending a Dispatch is a Host-and-above ability: it's meant for the people running Circles and stewarding the community, so it stays signal, not noise. Everyone else shares through ordinary [posts](/help/sharing/posts). You can only send a Dispatch to a Circle, Hub, or region you lead. A **Global** ("Everyone") Dispatch, one that reaches every member site-wide, is reserved for the staff and operations team, to keep it rare and meaningful. #### Build and share a Journey https://frequencylocal.com/help/sharing/build-a-journey Turn what you know into a guided program. Let Vera draft a balanced first week, build it phase by phase, share it with the community, and let Vera check it for rank. A **Journey** is a guided program you build and share: **Phases**, each with a few short **Lessons** and **Practices**. It can be a single week or a full multi-week course. You decide how deep to go. ## Start one From **Journeys**, hit **New journey**. You start in the **guide**, which walks you through setting the Journey up one step at a time. **Nothing is saved until you name it**, so hitting the button never leaves a half-made draft behind. The moment you give it a name, the Journey is created with **three phases ready to fill**, and from then on everything **saves as you go** (there's no Save button). The guide has three steps once your Journey exists: - **Shape.** Pick a template or lay the phases down yourself. - **Schedule.** Set the dates it runs between, and how many days sit between phase unlocks. - **Ready.** A last look at what's set and what's still missing, then publish. **You can switch to the editor at any step** and switch back. The guide and the editor work on the same Journey, so nothing you do in one gets lost in the other. Use the guide when you want to be walked through it, and the editor when you know exactly what you want to change. The editor is one page laid out like the Journey itself: cover photo up top, a **title and subtitle you click to edit**, the curriculum in the middle, and the settings in a panel on the right. Leave partway through and you'll come back to the step you stopped on. ## Let Vera build it The fastest start is the **Build with Vera box** in the main column. Tell her what you're making (for example, "a 3-week reset for people who want to sleep better and scroll less") and hit **Build with Vera**. She lays down a **balanced first week with one practice for each Pillar**: **Mind**, **Body**, **Spirit**, and **Expression** (an Expression practice is about putting it out: making something, sharing something, or connecting with someone). For each, she either pulls a fitting one from the library or writes a new one. You can edit, reorder, or remove anything after. Starting with all four Pillars means a Journey opens **balanced**, so taking it nudges every side of your Signature toward center. Vera also drops in one **extra-credit Challenge**: an optional, above-and-beyond task that pays bonus **Zaps** when someone finishes it. Edit it, remove it, or add more from **Add extra credit** in the Curriculum (you set the Zaps each one is worth). Prefer to start by hand? **Start with the shape** lays the same slots down empty for you to fill. ## Build the structure - **Add a Phase** for each stage of the program. Phases are the milestones: finishing one earns the member a Trophy. - **Add Lessons** inside a Phase: a video (paste a YouTube or Vimeo link), a reading, an exercise, a reflection, or a quick check. Keep them short. - **Add a Practice** from the library when a step is something to do in the world, not just read or watch. The picker is sorted by **Pillar** (Mind, Body, Spirit, Expression): tap a Pillar to see its practices; the others stay on screen, greyed, one tap away. You can search by name too. - **Coach each practice.** Every practice step has a **Vera coaching prompt** you can draft with one tap: a short nudge tuned to the season and the practice's Pillar. Members see it when they reach that step in the Journey. Edit it or write your own. - **Reorder** with the up and down arrows, and edit titles and content inline. ## Set it up (the settings panel) The **title**, **subtitle**, and **cover photo** live in the header, where you click to edit them. Everything else sits in the **settings panel** on the right: - **Icon, accent, and story.** Give the Journey a face and say why it matters. - **Completion Gems.** What finishing the Journey earns. - **Certificate.** Turn on a printable certificate for people who finish. - **Phase drip.** How many days between Phase unlocks (weekly by default), so a Circle moving through it together stays in step. Everyone taking the Journey gets a note when their next phase opens. - **Run between dates.** An optional start and end, so a Journey can open on a date and close on one. Leave them empty and it simply stays open. - **Who can see it**, the advanced bits, and a **Danger zone** if you ever need to delete the Journey. Guides and Mentors can mark a Journey **official** and attach it to a Season here. ## Publish or keep it Your Journey starts **private** (just you). When you're ready: - **Anyone with the link.** Share it directly without listing it. - **Community library.** Publish it so anyone can take it. Publishing, taking, and remixing are all **free**. When you publish, a Guide gives it a quick look before it lists in the library, so the shelf stays worth browsing. A Guide or Mentor's own Journey lists right away. Building drafts is free and unlimited, so you can work on as many as you like. A free account keeps **one Journey published** at a time. Paid plans and Business Spaces raise that. ## Tell people it exists Publishing drops you on the **launch** page, because a Journey nobody hears about is a Journey nobody takes. It hands you a short series of messages already written, dated off your Journey's start: - **Announce**, the day you publish. - **Enrollment open**, once the announcement has landed. - **Last call**, a couple of days before you start. - **Kickoff**, on day one. Edit any of them, change when they send, and schedule them one at a time or all at once. You can also message the people already enrolled from the same page. Sending on a schedule needs a Space with a contact list behind it; without one you still get the drafts to copy and send yourself. ## Vera checks it for rank Getting listed is one thing. Counting toward season **rank** is a higher bar, so **Vera** (the app's helper) reads every Journey you publish and checks it against the authoring standard. This is separate from the Guide's listing check, and it never holds up sharing. It's only about whether finishing your Journey can move someone's rank. You'll see her verdict right in the **settings panel**: - **Added to the ranked library.** Vera approved it. Finishing it now counts toward rank, the same as a season Journey. - **Notes before it can count.** Vera lists what to tighten, with a button to send it back for another look once you've made changes. Either way the Journey stays live the whole time. Vera's notes are coaching to make it stronger, not a gate on sharing. ## Run it with a Circle Once it's shared, a Circle **Host** can launch a **Run**: the whole Circle is enrolled and moves through the Journey together, Phase by Phase, with shared progress and group Trophies. ## The one thing to remember A Journey is you, shared. Build the path; the people who take it are walking something you laid down. ### Membership & the Vault What's free, what membership adds, and how the Vault works. #### Membership & the Vault https://frequencylocal.com/help/membership/the-vault What's free, what membership includes, and how the Vault works. Frequency's mission is real community for everyone, so the important parts are free, forever. The Quest on top is where membership comes in. ## What's always free - The full community: circles, events, practices, messaging, and your honest personal tracker (your real streak and stats). - No community paywall. The mission layer is never locked. ## The Vault As you take part, the Quest's rewards (Zaps, Gems, milestones) **accrue for everyone** into a personal, non-resetting **Vault**. You're always "playing," even before you're a member; the rewards just sit safely in your Vault. ## Cashing in (membership) To **claim** what's in your Vault (spend Gems, compete in the live season, and show your rank publicly) you need an active membership. That paid personal tier is **Crew**, and you pick what you pay for it. Member joins free, so you take part long before you ever pay. Hosts can also grant access to a Circle member who can't pay, so cost never keeps someone out. A membership can also cover several people at once. One payment, four seats, each person keeping their own account and their own history. See [sharing a membership with your household](/help/membership/household-bundle). Either way, everything you earn keeps building: your Gems, your season trophies, and your **Amplitude** (the lifetime total behind your rank that never resets). What Gems actually buy (cosmetics, titles, collectible badges, membership credits) is covered in [Spending Gems in the Vault Store](/help/membership/the-gem-store). ## What Crew costs Everything you have earned stays yours. Crew is the paid personal tier, and the only one. It is contribute what you want: pick any monthly amount from $4.99 up, and every amount buys exactly the same Crew. Pay the suggested amount or more and you wear the Supporter badge. It all lives on the [upgrade page](/upgrade). #### Spending Gems in the Vault Store https://frequencylocal.com/help/membership/the-gem-store What Gems buy, how redeeming works, and the "how you earned" ledger. Gems are the currency you **spend**, and the Vault Store is where you spend them. Open **The Vault** from the menu. Your Vault and the Vault Store live on one page. ## Your Vault, up top The top of the page is your Vault at a glance: your spendable **Gem balance**, your season **Zaps** and **streak**, your **Amplitude** (your lifetime total; it never resets), anything you've got **equipped**, and a link to the full earning log (more on that below). What's free vs. member is covered in [Membership & the Vault](/help/membership/the-vault). ## What's for sale - **Profile cosmetics.** Borders and flair icons that dress up your profile. - **Custom titles.** A special title displayed on your profile. - **Collectible badges.** Exclusive badges for your collection. - **Membership credits.** Redeem Gems for free membership months. ## How redeeming works - Your balance is everything you've ever earned **minus** what you've spent. Gems never reset, so the wallet only grows between purchases. - Hit **Redeem** on an item you can afford. Cosmetics and titles apply to your profile right away, and you can own each one only once. - Some items are **limited stock**: the card shows how many are left, and when they're gone, they're gone. - Some items are **season exclusives**: they stop selling when the season closes, and a few retire on a set date. If you want one, don't sit on it. - A few items ask for a rank first (the Founders' Table seat needs Adept or above). Earn the rank, then redeem. - Can't afford something yet? The button tells you exactly how many Gems you're short. No surprises. Anyone can **browse** the whole store; **spending** is the membership benefit, and that membership is Crew. ## Gifting Gems to another member Gems you have earned are yours to give. Open **Gift Gems** from the Vault Store, search for a member by name or handle, choose how many Gems to send, and confirm. The amount leaves your spendable balance and lands in theirs right away. They get a notification that you sent it, and it shows in their earning log too, so a gift is something they see, not a silent bump. A few things worth knowing: - You can only send what you can spend. A gift never takes you below zero, and if anything goes wrong along the way, the Gems stay in your wallet. - Your earned total and your Amplitude do not change when you gift. Only your spendable balance moves. The Gems are not spent on you, they are passed on. - You cannot gift to yourself, and the amount has to be a whole number. Gifting is open to anyone with Gems to give. It is the one way to spend Gems that is not about you: a way to say thanks, welcome someone new, or back a member doing good work. ## "How you earned": your ledger From the Vault (or by tapping your Gem balance), open **How you earned**: a running log of **every Gem and Zap you've banked**, grouped by day, each entry labeled with what earned it and when. Above the timeline sit your four weekly rhythms (attendance, posting, hosting, and activity) with your current and best runs. The rule that organizes it all: **online care earns Gems, real-world showing up earns Zaps** (see [Zaps & Gems](/help/the-quest/zaps-and-gems)). If a number on your profile ever surprises you, the ledger is where the answer lives. #### Partners & member offers https://frequencylocal.com/help/membership/partners Local businesses that back the community. Find them, walk in, and claim offers. **Partners** are local businesses that back the community: the café that hosts your Circle's morning sits, the studio that gives members a discount. They support the mission, and in return members get real, in-person perks. ## The directory Open **Partners** from the Zap button or the menu. The page leads with **Offers right now**: every live offer, who gives it, and an **Unlocked** mark on the ones you've already claimed in person. Below that sits the full directory; each card shows the business, its city, and what kind of place it is. The directory grows as businesses join; if your city looks quiet, check back. ## A partner's page Open any partner to see who they are: a description, their address and website, and (the good part) their current **member offers**. Each offer spells out exactly what members get and on what terms, so there's nothing to negotiate at the counter. ## Claiming an offer Offers are claimed **in person**, on purpose. Partners support real-world community, so the perk lives in the real world too: 1. Show up at the partner's location. 2. **Tap their plaque** (NFC) with your phone, or scan their code: the in-app scanner is on the Partners page (or hit Check In in the Zap menu); your phone's own camera works too. 3. You claim the offer at the counter and pick up **Zaps** for showing up. See [QR codes & checking in](/help/the-quest/qr-check-ins) for how scanning works in general. Partner codes reward you with the offer rather than a verified practice. #### Sharing a membership with your household https://frequencylocal.com/help/membership/household-bundle One payment, several seats. How to invite people, what a seat gets them, and what happens when someone leaves or the payment lapses. A household bundle is one membership payment that covers several people. You pay, you invite the others, and each of them gets full member access on your plan. ## What you get A bundle comes with **four seats** by default, and yours is one of them. So you plus three other people. Everyone on a seat gets the same member access your plan includes, for as long as the bundle is paid. Their account stays their own: their own profile, their own Circles, their own practice history, their own streak. A seat is not a shared login. It is their membership, paid for by you. ## Inviting people Open **Settings**, then **Billing**, and find your bundle. You will see your seats, who is in them, and any invites still waiting for an answer. Send an invite and the other person chooses to accept or pass. Nothing happens to their account until they accept, and you can take an invite back any time before they answer. **Invites count against your seats while they are pending.** If you have three seats open and send three invites, you cannot send a fourth until someone declines or you take one back. That is deliberate: without it you could invite five people for three seats, and the last two would be told they had a seat and land on nothing. You cannot accept on someone else's behalf. Only they can take the seat. ## Only you can manage the bundle You are the owner because you are the payer. You send the invites, you take them back, and you remove someone from a seat. Nobody on a seat can invite anyone else or change the bundle. ## When someone leaves a seat Their account does not go anywhere. They keep their profile, their Circles, their history, and everything they have earned. What they lose is the membership access your bundle was paying for, so they go back to what a free account gets until they join another bundle or start their own membership. Freeing a seat means you can invite someone else into it. ## If a payment fails Nothing happens straight away. When a renewal fails, your bank and our payment provider retry it over several days, and **everyone keeps their seat the whole time.** A household does not lose access because a card expired on a Tuesday. If the payment never goes through and the subscription ends, the seats empty together. Pay again and you can seat everyone back. ## Questions people ask ### Do the other people have to live with me? No. "Household" is what it is usually used for, but nobody checks addresses. A Circle that wants to go in together works the same way. ### Can someone be on two bundles? No. A person holds one seat at a time. If they are already on someone else's bundle, free that seat first, then invite them. ### What happens if I already pay for my own membership? Talk to us before you buy a bundle, so you are not paying twice for the same months. [Support](/help) can sort it out. ### Can I change how many seats I have? Not from inside a bundle you have already bought. The seat count is fixed when you buy, so changing the plan later never re-sizes a bundle somebody is already living on. If you need a different size, contact [Support](/help). ### Safety & reporting Reporting, blocking, and how moderation works. #### Reporting & moderation https://frequencylocal.com/help/safety/reporting How to report something, block someone, and how moderation works. Frequency is meant to feel safe. If something's wrong, you have direct ways to act, and real people behind the scenes who follow up. ## Reporting - You can **report** a post, comment, person, or event when something crosses a line. - A report goes to the moderation queue for a human to review; it isn't decided by a bot. ## Blocking - **Blocking** someone is your own immediate control: it's about your experience and doesn't require anyone's approval. See also [account & safety](/help/getting-started/safety-and-account). ## How moderation works here - Frequency is moderated by **people**: the roles ladder (Hosts, Guides, Mentors, and platform admins) handles safety, escalating as needed. - When action is taken, a member may receive a direct message from the official moderation account. - Repeated or serious harm can lead to a member being suspended. If you're ever worried about someone's safety, reach a human, a Host or the platform team, rather than handling it alone. #### Meeting people safely https://frequencylocal.com/help/safety/meeting-people-safely How to meet someone from Frequency in person, the safe way. Frequency is built so you meet people the natural way: at a Circle or a public event, around something you both care about. That's not just how it's meant to feel, it's the safest way to meet someone new. You're never on your own, there are other people there, and you get to know someone over a few gatherings instead of a single cold meetup. ## The easiest, safest first meeting - **Meet at a Circle or a public event first.** When someone catches your interest, look for a gathering you can both show up to. A room full of people is the safest possible introduction. - **Keep early meetings public.** A cafe, a park, a class. Somewhere with other people around. There's no rush to make it private. - **Tell someone where you're going.** A friend, a housemate, anyone. Share the plan and when you expect to be back. - **Trust your gut.** If something feels off, you don't owe anyone an explanation. Leave. ## What we do, and don't, share - **We never share your exact location.** Others only ever see your approximate neighborhood or your city, never your address. You control all of this in **Settings, Connections & Location**. - **Hosts can protect their address too.** Some events show only the city until you RSVP or get a ticket; the exact address appears once you register, and the preview someone sees when the link is shared carries the city only. Hosts running gatherings at a home or studio can turn this on in the event's settings. - **You decide who can find you.** Ghost mode hides you entirely; you can limit who discovers you to your connections, or no one. ## Looking at housing or meeting a roommate - **See the place before any money moves.** No landlord or roommate on Frequency should ask for a deposit, a fee, or an app payment before you have seen the home and met in person. Someone pushing you to pay first is the oldest housing scam there is; report the listing and walk away. - Roommate matches show a match and a few reasons, never your budget or your answers. Treat a first roommate meeting like any first meeting: somewhere public, on your own schedule. ## Invites and saved contacts - **An invite link points at a real gathering, not a private meetup.** When someone shares their personal invite and you RSVP, you're going to an event with other people there. That is the public-first rule working for you: meet in the open, around something real, not one-on-one first. - **Saved contacts stay private.** When you invite people and they RSVP, or when you scan someone's code to save them, that contact is private to you. It is never broadcast, and nobody is added to a mailing list. The same is true in reverse: RSVPing to a friend's invite shares your details with that one person, not a list. ## If someone makes you uncomfortable - **Remove them from your suggestions.** The X on a suggested person takes them out, and we won't surface them again. - **Block and report.** Blocking cuts all contact; reporting sends it to real people who follow up. See [Reporting and moderation](/help/safety/reporting). ## Verification You verify yourself the most Frequency way there is: **show up to an event and check in at the door.** Actually turning up in the real world is the truest sign you're a real person, so checking in earns you a small **verified check** by your name, automatically. There's nothing to upload and no form to fill in. Until you've been to one, the rules above are what keep meetings safe: meet in the open, around something real, and take your time. ### Running a space For owners: the tools a space gives you, from your CRM to bringing your contacts in. #### Your Space Contacts https://frequencylocal.com/help/spaces/space-crm Track the people you work with in your Space, and bring them over from My Contacts. Space Contacts is the place to track the people you work with: a set of stages, a card for each person, and a contact list, all kept inside your Space. It builds on My Contacts, the private address book every member already has. ## What is Space Contacts? It is a set of stages and a contact list that belong to your Space. - The **stages** are a row, with a card for each person. The stages match what you do: a Business gets a sales funnel, a Non Profit gets a donor funnel, and any other Space gets a simple funnel. - The **contacts** list is the people you track for this Space. Open a contact to read or add private notes about them. - A live band at the top shows your open deals, open value, won value, and tasks due. Your Space gets its starting stages the first time you open it. You can work from there. ## How do I open it? Open it from **Manage** on your Space. 1. Go to your Space and open **Manage**. 2. Pick the **Contacts** card. You see it if your Space has it turned on and you are an owner or admin. If you are on the team but not an admin, ask an owner to add you. If your Space does not have Contacts turned on yet, the page tells you how to turn it on. ## How do I bring my contacts in? Use **Bring your contacts into this Space** on the Contacts page. 1. Open Contacts for your Space. 2. In the **Bring your contacts into this Space** box, pick a status or type a tag to choose who comes in. Leave both blank to bring everyone. 3. Select **Bring contacts in**. Frequency copies those people from My Contacts into your Space and starts a deal for each one in your first stage. It skips anyone you have already brought in and anyone without an email. Your private My Contacts list stays exactly as it is. ## Does this change My Contacts? No. My Contacts stays private to you and unchanged. Bringing contacts in copies them into your Space. The people are linked, so reading the same person twice will not make a duplicate, but your personal list, your notes, and your follow-ups are all still yours. ## Frequently asked questions ### Who can see my Space Contacts? Only the owners and admins of your Space. The stages, the contacts, and the notes are scoped to your Space and never shared with another Space. ### Why are some contacts skipped? A contact is skipped if you have already brought it into this Space, or if it has no email address. You can add an email in My Contacts and bring it in again. ### Can I change the stages? The starting stages are set by the kind of Space you run. Custom stages and fields come later. ### Is a deal the same as money? Not yet. A deal is a card you move through your stages to track where a person is. Paid features come later. #### Plans and pricing https://frequencylocal.com/help/spaces/plans-and-pricing What each Space plan costs, what it includes, and how to pick the one that fits. Every Space starts free and stays useful. A paid plan adds depth: the tools you need once your Space is how you actually run things. This page covers what each plan costs and what it turns on. ## The plans | Plan | Monthly | Yearly | Who it is for | | --- | --- | --- | --- | | **Free** | $0 | $0 | Getting set up, finding your people, running your first events | | **Business** | $29 | $290 | Running your practice: contacts, email, reporting, your full website | | **Collective** | $79 | $790 | Scale and team: everything in Business plus automation, multiple pipelines, seats, and Programs | | **Non Profit** | $39 | $390 | Verified nonprofits, with the full Collective toolkit | | **Independent** | $249 | $2,490 | White label, run on your own terms, disconnected from the network | Those are the prices, and they are the same whenever you start. There is no beta rate any more: the Opening Beta pricing closed on 17 August 2026. Paying yearly gives you **two months free**: a yearly plan is ten months of the monthly price. Every paid plan starts with a **14 day free trial**. ## What the paid plans turn on **Business** is the run-your-practice set: - **Space Contacts**, your CRM with stages, cards, and private notes - **Email**, with the design canvas and your own palette - **Reporting** on how your Space is doing - **Your full website**, the multi-page profile instead of a single page **Collective** adds the scale and collaboration tools: - **Automation**, so your follow-ups run without you - **Multiple pipelines**, when one funnel stops being enough - **Team seats**, so other people can work in your Space - **Programs**, where your model becomes something others start Chapters of **Non Profit** grants the full Collective set at the nonprofit rate once your 501(c)(3) is verified. **Independent** adds white-label branding and takes your Space off the shared network. ## What Frequency takes Two things to know before the numbers. **Tips are free.** Frequency takes nothing out of a tip. Not a percentage, not a cent. **A sale to your own people is free.** If the buyer already follows your Space, is an active member of it, sits in your Space Contacts or your own contact list, or has bought from you before, Frequency's share is **0%**. We charge once for the introduction. After that they are your people, free. That leaves the sales the network brings you: someone who found you through discovery, a referral, or the Market. Those are the only ones we take a percentage of: | Plan | Frequency's share of network-sourced sales | | --- | --- | | Free | 10% | | Business | 5% | | Collective | 3% | | Non Profit | 0% | | Independent | 0%, it is off the network, so there are no network-sourced sales | **Every plan can sell, including Free.** A Free Space creates events, takes RSVPs, sells tickets, and takes payments from day one. You do not buy the ability to charge, you buy the rate down. A paid plan lowers what Frequency takes on the sales the network brings you, and it gives you the tools that turn those buyers into your own people, where the rate is 0% on every plan. On your personal account the same shape applies: a free Member sells at 10%, and **Crew** brings that to 8%. Crew is contribute what you want, from $4.99 a month. The idea is simple: we earn when the network earns you something, and never on the work you brought yourself. ## Picking a plan - Stay **Free** until a tool you actually want sits behind a plan. There is no rush. - Take **Business** when you are running your practice here and want contacts, email, and your own website. - Take **Collective** when other people work in your Space with you, or when you want to run a Program others can join. - If you are a verified nonprofit, take **Non Profit** and get the Collective toolkit at the lower rate. You can change plans whenever you like. See [Billing](/help/spaces/billing) for how that works. ## Open access until October 1 Frequency is in open beta, so the free allowances below are switched **off until October 1, 2026**. Until then every Space can use every tool on this page, with no limits, whatever plan it is on. The one exception is QR codes, which keep their published limit throughout. You can subscribe any time during the beta at the same price you would pay after it. From October 1 the allowances apply as written, and we will tell you what changes before it changes. ## What Free gives you Free is a real plan, not a countdown. Every plan does what this page says it does. Your Space keeps everything already in it. The free allowances apply to what you add from here, so nothing you have made is hidden, moved, or deleted, and you can always read and export it. When an allowance is full, the next thing you add is what waits, and moving up a plan raises the limit. You can subscribe whenever you like, at the same price you would pay later. #### Billing https://frequencylocal.com/help/spaces/billing Where your plan, payments, and invoices live, and how a cash agreement works. Everything about what your Space pays lives in one place: **Manage, then Plan and billing**. This page covers what you find there and how each kind of payment works. ## Where billing lives 1. Go to your Space and open **Manage**. 2. Pick **Plan and billing**. You see it if you are the owner or an admin of the Space. Members of your team who are not admins do not see billing at all. ## Changing your plan Pick the plan you want on the billing page and follow the checkout. A few things worth knowing: - Every paid plan starts with a **14 day free trial**. - **Yearly saves two months.** A yearly plan costs ten months of the monthly price. - Moving up takes effect right away. Moving down takes effect at the end of what you have paid for, so you keep what you bought. - Your plan is what unlocks your tools. If a tool is greyed out, the billing page tells you which plan turns it on. - Your plan is not the only switch. You can also turn a feature off for your own Space in **Manage, then Menu and features**, and it stays off whether or not your plan pays for it. So if billing says a tool is included and you still cannot find it, look there before you look at your plan. See [Plans and pricing](/help/spaces/plans-and-pricing) for what each plan costs and includes. ## Paying by card Card payments run through Stripe. Your card details never touch Frequency: Stripe holds them, and we hold a reference. - **Manage card, invoices, and receipts** from the billing page. The portal link takes you to Stripe, where you can update your card, download invoices, or cancel. - **Renewals are automatic.** Your card is charged when the term rolls over, and Stripe emails you the receipt. ## Paying another way Some Spaces settle up directly with us instead: cash, check, or transfer. When that is your arrangement, your billing page shows a **billing agreement** instead of the Stripe portal, because there is no card to manage. Your agreement shows: - The **plan** it covers, and the **rate** you agreed to - **Paid through**, the date your current term runs to - How you pay, and any note the crew recorded with the deal **We remind you before it comes due.** You get a notice **30 days out**, another **7 days out**, and one **if it slips past the date**. The reminders go to the Space owner and to every admin, in the app and by email, so a renewal never sneaks up on you. When you pay, the crew records it and your paid-through date moves out a full term. The reminders reset with it. Your agreement is managed by the crew, so it is read-only on your side. If something in it looks wrong, or your plans change, reach out and we will sort it. ## Founding Businesses Some of the first businesses on Frequency carry a **Founding Business** mark on their Space and in the directory. It is recognition for showing up early, and it is kept for good. If you were given a founding rate, it is locked for as long as you keep the subscription up. That rate is not on offer any more: new Spaces pay the prices on the plans page, and those prices are the same whenever you start. The badge says who you are, not what you pay. Your rate stays between you and the crew. ## Common questions **Does anything charge me?** Only if you choose to subscribe. Nothing charges a Space that has not signed up. Free is a real plan with real allowances, so you can run a Space on it for as long as you like and pay when you want more room. **What happens if I cancel?** You keep your plan until the end of the term you paid for, then the Space drops to Free. Nothing is deleted: your contacts, events, and pages stay where they are, and the tools that need a plan simply wait for you. **Can two people manage billing?** Yes. The owner and any admin can see the billing page and make changes. **Where are my receipts?** In the Stripe portal, from the billing page. If you settle up directly with us instead, ask the crew and we will send what you need.