How does Frequency pricing work?
People join free. Businesses host free. You pay when you start charging. Five tiers, one verb each. Members join. Crew hosts. A Space runs. Business sells. Collective connects. Hosting is free, and that is the point, not a teaser. A free Space runs the whole thing: your page, Circles, Events, contacts, email, bookings and Journeys, with limits sized for a launch. Business is what you take when you start charging, and Collective is Business for a group of groups. There are two lines. For you: Member is free forever, and Crew is from $4.99/mo, contribute what you want. For your Space: Free is Free: host free. the whole thing. Anyone opening a Space, for as long as they want. Every business tool, with limits sized for a launch, and tips with no platform fee, only card processing. No card, no clock. Business is $49/mo: selling starts here. Practitioners, teachers who work across studios, studio owners, and community leaders ready to charge: paid tickets, memberships, donations, a shop and booking deposits, with the limits lifted. Collective is $149/mo: grow together without giving anything up. Separate groups that partner: a hub that links partner Spaces, cross-listed Circles and Journeys, a shared calendar and Vera AI included. Each partner keeps its own members and payouts. Existing Collectives keep their 5 member Spaces. Non Profit is $39/mo: business tools, verified. Verified 501(c)(3) organizations: everything Business does, with donations built in and no network fee. A Non Profit Collective is there for a network of them. Network is from $599/mo: run every chapter as one organization. One organization with chapters: 10 chapters and 10 central admins included, one membership that works in every chapter, one network calendar and home, and a roll-up report. Chapter leaders see only their own chapter. Yearly is two months free.
Can I run a Space for free?
Yes, and anyone can. A free Space is a real Space, not a trial: your page, Circles, Events, posts, members, contacts, email, bookings and Journeys, with limits sized for a launch. People can tip you, and we take nothing from tips. When you want to charge for something, that is Business. You do not need Crew to run a Space. No card, no clock.
Why does selling start at Business?
Because free hosting is the point. Opening a Space, gathering your people and running your Circles and Events should never cost anything. Selling starts at Business. Paid tickets, paid memberships, donations, shop checkout and booking deposits open there. Tips stay open on every tier, with no platform fee, only card processing. When you set a price on a free Space, you see what Business adds and can start its trial right there, or keep the thing free. Nothing you built is lost either way.
What actually needs a paid plan?
A short list, and we name it plainly. Taking payments: paid tickets, paid memberships, donations, shop checkout and booking deposits: Business, because selling is what Business is for, and free hosting is the point of the free Space. Selling memberships: Business, because a membership is a recurring promise to another person. Every business tool is on every Space plan. The free limits are sized for a launch, and a full meter only stops new writes. It never hides, deletes, or locks what is already there.
What stays free forever?
The people part, hosting, and tips. Joining Frequency, belonging to Circles, going to events, following Spaces, and messaging never cost anything, for members or for you. Opening a Space and running it is free. Tips carry no platform fee on any tier, only card processing. A business never pays for access to people.
Do you take a cut of my sales?
Not of your own. You keep 100% of the bookings and sales you bring in yourself, after card processing, and we never take a share of a tip. The network fee applies only to a customer the network introduced, once, at their first purchase. After that they are your people. Your own audience and your tips are free of it on every plan (card processing still applies), and Non Profit pays none at all. Where each selling plan lands: Business 5%, Collective 3%, Non Profit 0%, Network 2%. Once a buyer is yours, meaning they follow you, they are one of your members, they are in your contacts, or they have bought before, we take nothing on them again. We charge once for the introduction.
What is Collective?
Collective is for groups of groups: several member Spaces under one account, each with the Business tools, and Vera AI included. It is $149/mo, and a member Space past the ones included is $29 a month each. Its network fee is 3%, charged the same way as Business: once, on a customer the network introduced. A network of verified nonprofits can take Non Profit Collective at $119 a month, with no network fee.
Collective or Network: which one is mine?
Ask who owns the Spaces. If separate groups own their own Spaces and want to work together, that is Collective: you share a calendar and cross-list each other's Circles and Journeys, and each group keeps its own members and payouts. If one organization runs many chapters, that is Network: One organization with chapters: 10 chapters and 10 central admins included, one membership that works in every chapter, one network calendar and home, and a roll-up report. Chapter leaders see only their own chapter. Network is from $599/mo. 10 chapters included, $49 a month for each extra chapter up to 25. Verified non profits pay $479. Its network fee is 2%. To set one up, talk to us from the Networks page.
What does Crew get me?
Crew is how a member backs the community and hosts a little more. You contribute what you want, and every amount buys the same Crew: more Circles, Events and Journeys, and a monthly Boost for a Circle or Space you love. Crew is from $4.99/mo, and it lives on your personal upgrade page. Crew does not take payments: selling runs through a Space on Business, which any member can open.
How do team seats work?
Your own seat is included on every plan. Available on the plans that include team roles: Business, Collective, and Non Profit. Your own seat is included on every plan. Extra seats are for the editors, moderators, and admins who run the Space with you. Extra seats are $12/seat/mo.
What is the Vera AI add-on?
Metered AI that turns your community's signals into live matches and next-best actions. Turn it on or off any time. Optional on Business and Non Profit. Included with Collective. It is $20/mo, or $200/yr, with a 14-day free trial. Collective includes it.
Is there a free trial?
14-day free trial. on every paid Space plan, card upfront, cancel before it ends and you are not billed. Members need no trial: the free tier is the trial, for as long as you want it.
What does yearly billing save?
Yearly is two months free. You pay for ten months and get twelve. Monthly is the low-friction default; yearly is the way to save on any plan.
What happens if I downgrade?
Nothing disappears. Your contacts, posts, events, and history stay visible and stay yours, and you go back to the free limits. What stops is selling: new paid tickets, memberships and orders need Business again, and tips keep working. You can export your contacts and your data before, during, or after, anytime.
Can I leave and take my people with me?
Yes. Month to month, and your people are yours. You can export your contacts and your data any time. We earn your stay, we do not trap it.
Where does the money go?
Frequency is a community collective. We exist to support and create community. A paid plan keeps the collective independent and funds the people and infrastructure behind it, so a Space is funding the work, not just renting software.