Reporting & moderation
How to report something, block someone, and how moderation works.
Frequency is meant to feel safe. If something's wrong, you have direct ways to act, and real people behind the scenes who follow up.
Reporting
- You can report a post, comment, person, or event when something crosses a line.
- A report goes to the moderation queue for a human to review; it isn't decided by a bot.
Blocking
- Blocking someone is your own immediate control: it's about your experience and doesn't require anyone's approval. See also account & safety.
How moderation works here
- Frequency is moderated by people: the roles ladder (Hosts, Guides, Mentors, and platform admins) handles safety, escalating as needed.
- When action is taken, a member may receive a direct message from the official moderation account.
- Repeated or serious harm can lead to a member being suspended.
If you're ever worried about someone's safety, reach a human, a Host or the platform team, rather than handling it alone.
Still stuck? Write to us. A real person reads every message.