Billing

Everything about what your Space pays lives in one place: Manage, then Plan and billing. This page covers what you find there and how each kind of payment works.

Where billing lives

1. Go to your Space and open Manage.
2. Pick Plan and billing.

You see it if you are the owner or an admin of the Space. Members of your team who are not admins do not see billing at all.

Changing your plan

Pick the plan you want on the billing page and follow the checkout. A few things worth knowing:

• Every paid plan starts with a 14 day free trial.
• Yearly saves two months. A yearly plan costs ten months of the monthly price.
• Moving up takes effect right away. Moving down takes effect at the end of what you have paid for, so you keep what you bought.
• Your plan is what unlocks your tools. If a tool is greyed out, the billing page tells you which plan turns it on.

See Plans and pricing for what each plan costs and includes.

Paying by card

Card payments run through Stripe. Your card details never touch Frequency: Stripe holds them, and we hold a reference.

• Manage card, invoices, and receipts from the billing page. The portal link takes you to Stripe, where you can update your card, download invoices, or cancel.
• Renewals are automatic. Your card is charged when the term rolls over, and Stripe emails you the receipt.

Paying another way

Some Spaces settle up directly with us instead: cash, check, or transfer. When that is your arrangement, your billing page shows a billing agreement instead of the Stripe portal, because there is no card to manage.

Your agreement shows:

• The plan it covers, and the rate you agreed to
• Paid through, the date your current term runs to
• How you pay, and any note the crew recorded with the deal

We remind you before it comes due. You get a notice 30 days out, another 7 days out, and one if it slips past the date. The reminders go to the Space owner and to every admin, in the app and by email, so a renewal never sneaks up on you.

When you pay, the crew records it and your paid-through date moves out a full term. The reminders reset with it.

Your agreement is managed by the crew, so it is read-only on your side. If something in it looks wrong, or your plans change, reach out and we will sort it.

Founding Businesses

Some of the first businesses on Frequency carry a Founding Business mark on their Space and in the directory. Founding rates are locked for as long as the subscription is kept up.

The badge says who you are, not what you pay. Your rate stays between you and the crew.

Common questions

Does anything charge me during the beta? Only if you choose to subscribe. Nothing charges a Space that has not signed up. Every Space has full access to the tools until September 1 whatever plan it is on, so you can try things before you decide.

What happens if I cancel? You keep your plan until the end of the term you paid for, then the Space drops to Free. Nothing is deleted: your contacts, events, and pages stay where they are, and the tools that need a plan simply wait for you.

Can two people manage billing? Yes. The owner and any admin can see the billing page and make changes.

Where are my receipts? In the Stripe portal, from the billing page. If you settle up directly with us instead, ask the crew and we will send what you need.