Get paid

Everything your Space receives lives in one place: Manage, then Get paid. That is where you connect the account your money lands in, see which of your money paths can take payment today, and read the rate the network takes.

What your Space pays is a different page. See Billing for your plan, your card, and invoices. Setting up one does nothing to the other.

Where Get paid lives

1. Go to your Space and open Manage.
2. Pick Offerings & Money.
3. Get paid is the first card, under its own heading.

In the Manage menu it sits under Offerings and money, beside Booking, Memberships and Donations.

Anyone who can edit your Space can open the page. Only the owner can connect the account, for the reason below.

Connecting your payout account

Money moves through Stripe, and Stripe pays a person, not a page. The person it pays is the Space owner, so the owner's payout account is the one that has to exist.

• Open Get paid and press Set up payouts, or Finish payout setup if you started once and stopped. Either one opens Stripe's own form: bank details and the ID check Stripe needs. It takes about two minutes.
• When you finish, Stripe sends you back to your own settings, under Receive payments. Your Space picks the account up right away, so there is nothing to save on the Space side.
• One account per person. The same payout account covers every Space you own and anything you sell yourself, so if you have already set it up somewhere else, you are done.
• An admin cannot do this for the owner. If you are an admin and the account is missing, the card names the Space and asks you to get the owner to add it. That is not a permission we withheld: Stripe will only pay the account it verified.
• Changing your bank details happens in Stripe, not here. Once the account works, the card carries a Manage payouts button that opens your Stripe dashboard.

Your bank details never touch Frequency. Stripe holds them, the same way it holds your card on the billing side.

Your money paths

There are six ways a Space can take money, and Get paid lists all six with the state each one is in:

Three things have to be true for a path to take money: your Space is on a plan that sells (Business, Collective, Network, or Non Profit), the path has its own setup, and the payout account exists. So a path can read Ready once payouts are on while everything else about it is finished, and a path you have not turned on reads Turned off in your settings even when payouts are live.

Set each path up from the tool that owns it. Booking, memberships, donations and your Shop all sit beside Get paid under Offerings & Money. Tickets live in the event's own settings. Journeys use Sell this Journey on the Journey itself.

Your rate

Get paid shows two numbers, and they are the whole story.

• 0% on your own people, always, on every plan. Someone who already follows your Space, or who you brought here yourself, costs you nothing. Tips are 0% too, on every plan.
• The network fee, only when Frequency found the buyer. Discovery, a referral, or the Market, and only once, at that customer's first purchase. The page shows the fee your plan is on. A free Space takes tips, which carry no fee.

If your Space is not connected to the network, it takes no network sales at all, so it pays 0% on everything.

Plans and pricing has the rate for each plan and what counts as your own people.

What you receive, and what you pay

You receive every sale, membership, booking deposit, donation and ticket, minus the rate above and Stripe's processing fee. Stripe sends it to your bank on its own schedule.

You pay Frequency for your plan. That is a separate charge, and it is the only one. See Billing.

Common questions

Do I need a plan to take money?

For tips, no: tips are open on every plan, with no fee. For selling, yes. Paid tickets, paid memberships, donations, shop checkout, booking deposits and priced Journeys open at Business. Hosting stays free, so you can build everything on a free Space and pick Business on the day you start charging. Nothing you built is lost either way. A payout account is what actually starts the money.

Get paid says payments are not turned on yet. Is something wrong?

No. That line is about the platform, not your account. You can set your money paths up now, and payouts go live with the rest of billing.

When does the money reach my bank?

On Stripe's payout schedule, to the account the owner connected. Manage payouts opens the Stripe dashboard, where you can see a payout and manage your bank details and payout schedule.

Where are my sales totals?

Not on this page. Get paid answers "can I take money". Home shows the last 30 days across shop orders, tickets, and gifts to your fund. Orders also sit in your Shop console, and tickets sit on the event's manage screen.

I am the owner and I already set up payouts. Why does a tool still say it cannot take payment?

The payout account is one of two conditions. Check the path's own setup as well: a tier, a product or a ticket that is still a draft stops that path on its own, whatever your payout account says.

A member shows Payment failed. Did they leave?

No. Their renewal did not go through, and they are still a member while Stripe retries the card. They see the same notice on the Space and in Settings. You can cancel them from the member list if you need the seat.

Why do my booking page and receipts say Made with Frequency?

It is one small line at the foot of your booking page, the booking confirmation your customer gets, and the receipt for a shop order. It links to Frequency's home page, so a customer who likes how it went can find their way to hosting too. Your own copy of a booking notice does not carry it.